Sales​/Internet Sales

position description: new vehicle salesperson

reports to: general sales manager

position summary: the new vehicle salesperson is directly responsible for selling new

vehicles meeting gross profit, volume and customer satisfaction standards. Must present a professional appearance.

essential duties and responsibilities:

• determine each customer’s vehicle needs by asking pertinent questions and carefully listening.
• demonstrate new vehicles, including test drives.
• properly introduce new customers to the service facilities and to the appropriate service personnel.
• deliver new vehicles to customers. Ensures customer understands the vehicle’s operating features, warranty and maintenance schedule while laying the foundation for customer loyalty.
• maintain an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
• keep informed of new products, features, accessories, etc., and their benefits to customers.
• review with the sales manager monthly objectives, weekly activities and daily planned activities.
• understand the terminology of the automobile business, be informed on technological changes in the products and be able to communicate to customers.
• report any vehicle lot damage or any problem with a vehicle to the sales manager immediately.
• know and understand federal, state and local laws which govern retail auto sales.
• complete all training as directed by supervisor.
• follow policies and procedures as set forth in employee handbook.
• any other duties as assigned.

knowledge, skills and abilities required:

educational: high school diploma or the equivalent.

experience: none.

special skills (i.e., licenses, certifications): excellent oral and written communication skills. Must be able to sell a minimum quota according to facility standards. Ability to use personal computer applications including word processing and spreadsheet software. Current valid driver’s license and state sales license.

physical demands and working conditions:

the noise level in the work environment is occasionally loud. Occasionally requires the ability to lift 20 pounds of material. Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle dealership. Occasionally, exposed to exhaust fumes or other airborne particles.

position description: internet salesperson

department: sales

reports to: internet director/general sales manager

flsa status: non-exempt

position summary: sells new automobiles, including cars, trucks, and vans by obtaining and responding to internet leads at dealership gross profit, volume and customer satisfaction standards by performing the following duties.

essential duties and responsibilities:

• responds to customer requests from the internet lead system and determines make, type, and quality of vehicle desired.
• provides details about features and suggests optional equipment for customer to purchase.
• researches availability of models and optional equipment using computer database.
• sets appointment with customer to come to the dealership to demonstrate the vehicle, via a test-drive.
• consults with sales manager when necessary; never allowing a customer to walk without first consulting with a sales manager.
• delivers new vehicle to customer. This process ensures that the customer understands the vehicle's operating features, warranty and paperwork, and it lays the foundation for customer loyalty.
• maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
• maintains a prospect development system and makes follow up calls to those potential customers.
• follows established selling steps and selling policies and procedures.
• remains knowledgeable of new products, features, accessories, etc.
• attends sales meetings and training sessions as scheduled.
• meets, or exceeds, written forecast and projection numbers.

supervisory responsibilities:

this job has no supervisory responsibilities.

qualifications:

to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge,…