Director of Sales

Director Of Sales

The Director Of Sales functions as the leader of the property's group sales effort for properties with a significant number of events over 300 peak rooms. Manages the property's reactive and proactive group sales efforts. Shares responsibility for achieving group revenue goals, guest and associate satisfaction. Implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process.

Provides day-to-day leadership oversight to the on-property group sales associates with a focus on building long-term, value-based customer relationships that enable achievement of the property's sales objectives. Maintains ultimate accountability for verifying that the team maximizes group revenue opportunities by up-selling and accurately forecasting revenues (e.g., catering and group rooms) for all events. Adheres to all Company, Safety and Department policies and procedures.

Fosters teamwork and provides excellent guest service, anticipates guest needs to exceed guest expectations. Builds brand loyalty by living the JW Marriott Core Values.

Qualifications:

• Education:
  
  2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
• Experience:
  
  4 years' experience in the sales and marketing or related professional area required.
• Skills:
  • Possesses excellent telephone sales skills
  • Excellent selling skills and understanding of sales processes
  • Knowledge of operations
  • Demonstrated skills supervising a team
  • Group sales experience
  • Knowledge of contractual agreements and legal implications
  • Strong customer and relationship management skills
  • Effective decision-making skills
  • Good negotiation skills and strong communication skills
  • Knowledge of overall hotel operations as they affect department
  • Ability to use standard software applications and hotel systems including CI/TY

Required Work Cards needed:

• Valid Nevada Driver's License

Key Responsibilities:

Responsibilities include, but are not limited, to the following:

• Sales & Revenue Leadership
• Lead the property's group sales strategy, targeting high ‑ value accounts and driving revenue across group rooms and catering.
• Develop and manage sales budgets, forecasts, and performance metrics; ensure accurate revenue projections and consistent financial results.
• Oversee all group sales activities, including solicitation, booking, contract execution, and on ‑ property resource deployment.
• Create and implement comprehensive sales and marketing plans aligned with brand standards and hotel objectives.
• Ensure seamless turnover between sales and operations, supporting flawless event execution and guest satisfaction.
• Resolve customer issues related to the sales process and maintain high service standards in alignment with Marriott brand expectations.
• Relationship Management
• Build strong partnerships with off ‑ property sales teams, community partners, vendors, and internal departments to enhance market reach and guest satisfaction.
• Develop and maintain strong client relationships by understanding customer needs, business challenges, and program expectations.
• Support exemplary customer service throughout the sales lifecycle to drive loyalty, repeat business, and long ‑ term partnerships.
• Collaborate closely with hotel operations to ensure consistent execution of group strategies and customer requirements.
• Team Leadership & Talent Development
• Direct and coach the on ‑ property sales team, setting goals, managing performance, and ensuring alignment with property and brand strategy.
• Partner with HR to recruit, develop, and retain top sales talent while planning for future workforce needs.
• Provide ongoing training, mentorship, and knowledge transfer to elevate team capabilities and support career growth.
• Maintain effective processes, structures, and performance systems to optimize team efficiency and drive market share growth.
• Share responsibility for achieving revenue goals, improving guest and associate…