Enterprise Account Manager

Enterprise Account Manager (Founding Role)

Location: Las Vegas, NV (field-based with local customers; remote flexibility otherwise)

Department: Customer Success / Revenue

Reports to: Chief Revenue Officer

Veridocs builds forensic-grade document authentication technology originally engineered for one of the most demanding environments in the world: the gaming industry. Our platform verifies identity and document authenticity at a level of rigor that regulated operators depend on every day.

We're now entering our next phase of growth. That means expanding our product footprint within gaming and moving into adjacent regulated markets — starting with banking and financial services — while introducing new product offerings to the customers who already trust us. It's an inflection point, and this role is central to it.

We're looking for our founding Customer Success Manager — the first dedicated CSM on the ground in Las Vegas, the heart of our customer base. This is an individual contributor role, and it's a hunter role. Net retention above 100% is already established, so your mandate isn't to protect the base — it's to grow it.

You'll own a book of existing gaming customers and be personally accountable for expansion revenue within it: introducing new products, expanding usage, and turning satisfied customers into larger, multi-product, multi-property relationships. As the founding CSM, you'll help shape the playbook you run — your fingerprints will be on how Customer Success works at Veridocs for years to come.

If you're energized by a blank page, a strong product, a customer base that''s primed to grow, and the chance to be face-to-face with customers on the Strip and beyond, this is your seat.

• Own a book of business. Manage a portfolio of existing gaming customers as their primary point of contact, accountable for retention, satisfaction, and — above all — expansion.
• Drive expansion and cross-sell. Execute a hunter-oriented expansion motion within gaming: seat expansion, property expansion (new locations within existing operator relationships), and use-case expansion into adjacent areas inside casinos — including hospitality and high-end custody retail.
• Launch new products into the base. Introduce new Veridocs product offerings to your accounts, partnering closely with Product and Sales on positioning and rollout.
• Run the Q  motion. Deliver a Quarterly Business Review program with your accounts that surfaces expansion opportunities, demonstrates value, and accelerates cross-sell — treating QBRs as a revenue mechanism, not a status meeting.
• Carry a number. Own an expansion revenue quota with uncapped upside.
• Be our presence in Las Vegas. Build in-person relationships with operators across the market — on property, in the back of house, and at industry events — as the face of Veridocs Customer Success.
• Help build the playbook. As the founding CSM, contribute directly to the operating model, metrics, and processes that Customer Success will scale on — and feed customer insight back into roadmap and GTM strategy.

• 4–7 years in Customer Success or Account Management, with a clear track record of driving expansion revenue (not just retention).
• Deep fluency in Q
  -led expansion within mid-market and enterprise accounts.
• Experience selling into regulated industries
  ; gaming, banking, or financial services experience is a strong plus.
• Comfort in an early-stage environment — ambiguity, a blank page, and rolling up your sleeves don't scare you.
• A genuine hunter mentality: you find revenue, you don't wait for it.
• Based in (or willing to relocate to) Las Vegas, with the ability to be regularly on-site with customers.

• Direct experience in gaming, casino operations, or identity/document verification.
• Existing relationships with casino operators in the Las Vegas market.
• A network in the regulated verticals Veridocs is expanding into.

• Competitive compensation — base salary plus uncapped variable / OTE designed to reward expansion performance.
• 401(k) — with employer match — up to 4%.
• Health coverage — medical, dental, and vision.
• Short-term disability, long-term disability, group life insurance — company paid.
• Time off — unlimited PTO.
• Flexibility — company laptop and other equipment provided, cell phone allowance.