Manager, Hospitality & Vibe

ABOUT AREA
15 LAS VEGAS AREA
15, located parallel to the Las Vegas Strip, represents the world's first purpose-built immersive entertainment district offering live events, distinctive attractions, interactive art installations, extraordinary design elements, unique retail, ground-breaking technology, bars and eateries and much more. AREA
15's curated mix of dynamic destinations-including LIFTOFF Bar and Ride, Meow Wolf's Omega Mart, Dueling Axes, Five Iron Golf, Kaia, The Beast, Wink World:
Portals Into the Infinite, Museum Fiasco, Dopeameme Institute for Pleasure Research (D.I.P.R.), JOHN WICK EXPERIENCE and many more-represents what's next in experiential entertainment. With a robust, ever-changing roster of concerts, events, immersive art exhibitions, out-of-this-world nightlife and boundary-pushing production shows, AREA
15 attracts visitors of all ages. Zone 2:
The Terminals at the AREA
15 District welcomes Universal Destinations & Experiences' new, year-round horror entertainment experience Universal Horror Unleashed, Felix & Paul Studios' Interstellar Arc, The Escape Game/Great Big Game Show and many more coming soon! Follow on Instagram and Facebook: @AREA
15

Official; and You Tube: AREA
15. Hashtag: #AREA
15. AREA
15 is an equal opportunity employer and values diversity. We are committed to complying with all federal, state and local laws providing equal opportunities and all other employment laws and regulations.

Position Manager, Hospitality & Vibe

Description

AREA
15 is an immersive entertainment and event destination that blends art and music in a dynamic environment. We are a hub for creativity, innovation, and unique experiences. Join us and be part of a team that thrives on imagination and passion.

AREA
15 is seeking a Manager, Hospitality & Vibe to drive in-venue sales performance and elevate the guest journey. This role is a key revenue driver for AREA
15 - leading the charge on Experience Pass sales, maximizing every sales opportunity across the venue, and motivating the Ambassador team to hit and exceed daily, weekly, and monthly goals. The Manager will also oversee day-to-day Customer Experience (CX) team operations and ensure every guest interaction reflects the AREA
15 brand.

The Manager will report to the Director Hospitality & Vibe, and is expected to make sales strategy, team motivation, and performance reporting the center of gravity for this role - while also supporting Hospitality, VIP, and guest-experience programs alongside the broader CX team.

Ultimately, we expect each employee to personify AREA
15 itself:
Authentic. Engaged. Uninhibited. Welcoming. Visionary.

• Drive in-venue Experience Pass sales, identifying and maximizing sales opportunities across the customer journey.
• Partner with Director, Hospitality & Vibe and Marketing on strategies to sell and promote Experience Packages and other event sales initiatives, and to meet or exceed KPI's and sales goals.
• Motivate and lead the Promotions Sales/Ambassador (CX) team: own their daily sales goals, and identify and implement incentive and motivation programs that keep the team engaged and performing.
• Manage Promotions Ambassador sales performance day to day, coaching in real time on the floor to convert more guests into Experience Pass buyers.
• Build and maintain Daily, Weekly, and Monthly sales reporting, including the Experience Pass Bonus Plan, to track performance against goals and surface trends.
• Own and maintain sales tracking tools and dashboards (POS, ticketing platforms, bonus plan reporting); use the data to suggest adjustments to sales strategy and daily operations that increase performance.
• Develop and refresh Sales Onboarding tools, ensuring the team is equipped with strong talking points, upsell techniques, and product knowledge.
• Liaise with Attractions & Ticketing to adjust Experience Pass quantities and availability in real time based on venue traffic.
• Maintain, along with Assistant Manager, the daily oversight of the Customer Experience (CX) team, including digital and revenue-generating Ambassadors and Host staff.
• Mentor and support team members, promoting a culture of innovation, continuous improvement, and commitment to service excellence.
• Participate in hiring and support recruitment and training of new CX team members in alignment with AREA
  15's standards.
• Own weekly payroll and daily/weekly bonus plan reporting; oversight of team schedules.
• Work with Hospitality & Vibe Management and Marketing on a daily basis to ensure marketing and sales messaging is clearly conveyed to Promotion Sales and Digital Ambassadors.
• Support Live Chat, Zoho, and ticketing platform initiatives; resolve or elevate real-time messaging and ticketing issues to Marketing or IT as needed.
• Suggest improvements to digital and scheduling processes with sales strategy in mind.
• Handle staff & guest escalations.
• Coordinate, schedule, and help fulfill VIP tour and hospitality requests for the Executive Team and guests, speaking confidently to the…