Cox Communications Now Hiring Inbound Sales Representative (143013

Cox Communications Now Hiring Inbound Sales Representative (143013)

As the nation’s third largest cable and broadband company, Cox provides a range of digital, video, Internet, and telephone services to over 6 million customers worldwide.

The Inbound Sales Representative serves as a front‑line representative of the Cox brand in a high‑intensity call center environment, driving sales for all residential services and product lines while ensuring customer satisfaction.

• Receive calls from current customers and non‑subscribers for sales and revenue generation.
• Utilize proactive sales skills to identify customer needs and position products that best meet those needs.
• Achieve monthly key performance metrics, call and order entry productivity standards, and call quality performance.
• Educate customers on current marketing campaigns and recommend appropriate packages and services.
• Maintain accurate records of sales activities on a daily basis.
• Increase revenue through up‑selling and cross‑selling video, high‑speed internet, wireless, and telephony services.
• Research and review competitive pricing and service offerings to provide customers with price and product comparisons.
• Use multiple customer databases to access, change, or input account information for new and existing customers.
• Provide outstanding customer service, troubleshoot and resolve service and minor technical problems.
• Other duties as assigned.

• High‑school diploma, GED, or relevant work experience.
• Demonstrated ability to multi‑task and pursue opportunities with little direction.
• Excellent interpersonal skills and ability to establish collaborative customer relationships.
• Ability to influence others through direct or indirect influence.
• Capacity to thrive in a high‑change, ambiguous business environment.
• Eligibility to work in the United States.

• Experience in the telecommunications industry.
• At least 1 year in a sales quota environment.
• At least 2 years of experience in retail, training, indirect sales, or related fields.

• Competitive salary with $41‑$51k annual compensation opportunity at goal.
• Health care, pension, and 401(k) benefits.
• Best‑in‑class working environment and opportunities for personal development.

Cox is an equal employment opportunity employer. Cox Communications is a wholly owned subsidiary of Cox Enterprises and is committed to fostering a diverse workforce.