Sales Support Specialist

Summary of Position

The Sales Support Specialist is a sales-service support and succession planning position for the Sales Department. This position interacts professionally with customers, suppliers and co-workers in a mentored environment designed to prepare the employee for a full-time sales career. This is an on-the-job training position that teaches and trains the employee while providing valuable sales-service assistance to the sales team.

As a minimum, the following is a basic description of typical duties and responsibilities expected of the Sales Support Specialist. These duties are not exhaustive and are subject to change as the needs of the organization require.

• Use proper phone etiquette and courtesy with customers.
• Aggressively quote customers, sharing marketplace intelligence obtained promptly to both management and other sales personnel.
• Accurately complete sales orders and contract reviews.
• Prepare proposals, quotes, and sales contracts.
• Promptly respond to Request for Quotes for current and potential customers. The overall goal is no later than 24 hours per RFQ.
• Review and compare computer generated sales orders to customer purchase orders for accuracy.
• Record customer sales order into the production system, immediately.
• Research and follow up late customer orders.
• Record customer complaints as received utilizing the Customer Complaint Report and forward to the Quality Department for action.
• Represent Progressive Alloy Steel with professionalism and integrity.
• Prepare work according to priority and with moderate supervision while keeping in mind the financial goals and quality objectives of the company.
• Correspond and interact with customers using professional verbal and written communication skills.

• High School diploma or equivalent
• One or more years of experience in sales
• Microsoft Office proficiency, including Word, Excel, Outlook and Power Point
• Excellent written and oral communication skills

• Excellent organizational, problem-solving skills, and time management skills
• Ability to effectively multi-task
• Operate with high integrity, maintaining positive relations customers/suppliers
• Strong work ethic; self-motivated

• Two or more years of experience in an office setting performing similar responsibilities
• Previous sales and/or accounting experience

• Sitting
• Standing
• Use of hands or fingers
• Kneeling/Crawling/Twisting/Balancing
• Bending/Climbing
• Speaking and Listening
• Close vision (clear vision at 36 inches or less)

Weights to be lifted: up to 50 pounds—with assistance and/or of a lifting device.

Weights to be pushed/pulled: up to 50 pounds—with assistance and/or of a lifting device.

• 401(k)
• 401(k) matching
• Tuition Reimbursement
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance

Good working conditions. Frequent visual/auditory attention and involvement in discussions requiring reconciliation of adverse points-of-view. Requires continuous use of telephone to receive and give information. Exposure to hazardous machinery, sharp tools, proximity to moving objects, noise, heat, humidity.

I understand that the above is intended to describe the essential job functions, the general supplemental functions, and the essential requirements for the performance of this job. It is not to be construed as an exhaustive statement of all supplemental requirements. Sunshine Metals, Inc. reserves the right to alter, add, modify, change, and cancel some or all parts of the above as it deems necessary according to its business needs.