Client Experience Manager - Corporate; Las Vegas

Client Experience Manager
- Corporate (Las Vegas)

Las Vegas, NV, United States (On-site)

The Client Experience Manager
- Caesars Entertainment will have responsibility for supporting the Meeting and Convention Sales team in achieving the company’s financial goals through customer engagement and client experiences.

This will include the management of customers while they are in Las Vegas for site inspections,industry and customer events and/or on-site for their meeting or convention.

• Conduct site inspections for assigned properties or team members including initial communication and planning call withsales person, details associated with ground transportation, hotel accommodations/upgrades, customized amenities, restaurant and show reservations and any other details that would supporta competitively differentiated experience for the customer(s) to help win the business.
  
  Document all aspects of the customer’s experience in Salesforce including feedback andfollow upsteps for the respective salesperson.
• Create opportunities to build stronger relationships withmeetingcustomers by entertaining them when they are in Las Vegas on business and not necessarily tied to a site inspection.
  
  Opportunities may include hostingguestsat a meal or show.
• Work in conjunction with Meeting Operations to attend pre-cons, plan dailymeet and greets and entertainment of customers while on-site for their programs to ensure customer expectations are exceeded in order tosecure the next opportunity.
  
  Communicate feedback and follow up to the salesperson in a timely manner.
• Assistin development and execution of key customer and industry events asassignedto takeplace in Las Vegas, such as IMEX, CVENT Connect and more.
• Effectively communicate property, competitive market and destination updates to the In-Market, Enterprise Salesand Key Accounts teamstodrive knowledge for thoserepresentingand selling Las Vegas tomeetingcustomers. This includes updating all resources to ensure they are easily accessible by the teams.
• Build strong relationships with meeting operations in order tofurther build knowledge of property details and deliver-on customer commitments.
• Utilize the CRM (Salesforce) to document all aspects of communication with the customers,including site-inspection plans, feedback and follow up steps from on-site experiences,preferences and more.
• Ensure expense reports are completed andsubmittedbyspecificdue dates.

• Excellent oral, written, verbal communication,interpersonal,and presentation skills required.
• BA/BS degree preferred butnotrequired.
• 2+ years of prior Hotel Meeting Sales Experience preferred.

Neat and professional appearance.

• Ability to act quickly and exercise good judgment under pressure/conflict situations.
• High volume, fast paced, frequent interruptions.
• Must be enthusiastic and efficient and work well with co-workers and management.
• Must be able to have flexible working hours, and available on weekends and holidays.

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names.

We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
Our…