Account Representative - Covered Care

Covered Care | LV Corp
300 S 4th St
Las Vegas, NV 89101, USA

Covered Care - Early to Mid Stage Collections
Las Vegas, NV| On-site

Why Covered Care?

• Base Pay:
• $20.00 per hour plus bonus potential of up to $3,000 monthly based on individual and team performance.
• 
  * Incentive:
• If the department exceeds its goal, eligible agents in the bonus range will receive a "kicker" ranging from $100.00 to $750.00, based on goal achievement.
• * All agent incentive opportunities may vary monthly, and are not guaranteed, and is subject to change.

What You’ll Do:

As a
Collections Representative
, you’ll play an important role in helping customers get back on track with their accounts while supporting Wilshire Consumer’s success. You’ll use technology, communication, and problem-solving skills to assist customers who are
31+ days past due
and help prevent loan losses through smart, compassionate collection efforts.

• Handle inbound and outbound calls
  — providing friendly, professional support and following company policies and procedures.
• Reach out to customers
  to set up payments or create plans to resolve past-due accounts.
• Negotiate fair payment solutions
  while meeting performance and productivity goals.
• Keep detailed and accurate notes
  on all customer interactions and account actions.
• Listen actively and communicate clearly
  with customers, teammates, and management to resolve concerns and ensure a positive experience.
• Use skip-tracing tools
  to locate customers or collateral when needed.
• Work toward department goals
  by helping reduce delinquency rates and maintaining quality and compliance standards.
• Manage a high volume of calls
  in a fast-paced, supportive team environment.
• Protect confidential information
  related to customers, accounts, and company operations.

What We’re Looking For:

• Strong communication and negotiation skills
  with a professional phone presence.
• Flexible schedule
  — open to working overtime and weekends when needed.
• Able to multitask
  and stay organized in a fast-paced environment.
• Understanding of collection laws
  , including the
  Fair Debt Collection Practices Act (FDCPA).
• Proficient with computers
  — comfortable with data entry, web-based applications, and Microsoft Excel & Outlook.
• Excellent telephone etiquette
  and ability to connect with customers respectfully.
• Team player
  with a positive attitude and dependable work ethic.
• At least one year of consumer collections experience
  in a high call-volume, auto-dialer environment.
• High school diploma or equivalent
  required.
• Medical, Dental, and Vision benefits
• Life Insurance and Long-term disability plans
• Flexible Spending Account
• 401K matching
• Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching
• Wellness Programs
• Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)
• Discounts on Parks, Museums, Movie Tickets, and Attractions
• Annual Flu Shot
• Paid Vacations Days
• Paid Sick days
• Paid holidays
• HGym (available in our Los Angeles, CA & Dallas,TX office)
• Rental Car Discounts, Dell Member Purchase Program
• UKG Wallet

ABOUT US

Westlake Financial is the largest privately held auto finance company in the United States with demonstrated growth year over year. We continue to expand our teams and diversify our business model. This leads to cementing us as a leader in the automotive lending industry.

Westlake continues to grow its market share within the Auto Industry with assets in excess of 22B. We have business relationships in all 50 states, including Puerto Rico. We are looking to acquire talented individuals as we expand our market share. Westlake Financial believes in PEOPLE with the PURPOSE and PASSION to assist our more than 22,000 dealer partners throughout North America.

ACKNOWLEDGMENTS

We will consider for employment all qualified Applicants, including…