Video Surveillance Operator

Position Overview

Role Overview
The Surveillance Operator is a desk-based, onsite security monitoring role responsible for reviewing live video feeds, identifying potential threats, and taking immediate action such as issuing real-time audio warnings or contacting law enforcement/property representatives.
Operators monitor multiple sites nationwide using proprietary Blue Eye software and work in a fast-paced, multi-screen environment.
This role is not related to casino surveillance.

Key Responsibilities
Monitor multiple live video surveillance feeds to identify suspicious or unsafe activity
Deliver real-time audio warnings to individuals onsite when appropriate
Escalate incidents to police departments, first responders, or site contacts as needed
Write clear, accurate, and detailed incident notes and documentation
Manage several computer screens, tabs, and applications simultaneously
Maintain strong attendance, punctuality, and consistent focus throughout the shift
Escalate technical issues to IT; no troubleshooting knowledge required

Required Qualifications
Ability to speak, read, and write English clearly
Comfortable speaking with law enforcement and property managers
Proficient computer skills, including navigating multiple monitors and tabs
Minimum typing speed of 40 WPM
Ability to sit and focus for long periods
Strong attention to detail in a high-volume, fast-paced environment
All new hires must cover weekends.

Preferred Backgrounds (Nice-to-Haves)
Video gaming experience (fast reaction speed, multi-screen familiarity)
Call center or dispatch-style experience
Previous loss prevention or surveillance experience
Experience in fast-paced desk environments

Not preferred:
Security guards accustomed to physical patrols
Candidates expecting flexible schedules or remote work

Work Environment
Fast-paced operations center
Heavy computer and multi-monitor use
Safe, climate-controlled office setting
Structured, non-flexible schedules - employees must work the shift hired for
Communication currently via Microsoft platforms; transitioning to Google Meet/Google Mail

Notes:
Onsite
Swing Shift : 5:00 PM - 1:00 AM | Thursday-Monday
Graveyard

Shift: 10:30 PM - 7:00 AM | Thursday-Monday
Candidates must be able to fully commit to the initial two-week training schedule.
Mandatory Training Requirement:
All new hires (day, swing, or grave shifts) are required to complete two weeks of mandatory training conducted on the swing shift: 6:00 PM to 11:00 PM, Saturday through Wednesday.
Final training schedules will be confirmed during onboarding.

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.