Security Dispatcher Planet Hollywood LV

Security Dispatcher - Full Time (Planet Hollywood LV)

Las Vegas, NV, United States (On‑site)

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission
: “Create the Extraordinary”

Our Vision
: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values
: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

The Security Dispatcher's main function is to provide a friendly and safe environment for our guests and team members while protecting company assets.

• Greet guests and fellow team members with a friendly and sincere welcome.
• Be well versed in communicating with patrons over the telephone, and present a pleasant, courteous personality.
• Verify that all required equipment is on hand and functioning properly.
• Possess the ability to effectively perform in the areas of Data Entry for all applicable programs, will possess the ability to remain calm and professional, particularly during stressful situations, and will effectively multi task handling duties of the position to include phones, radio, monitors, camera locations and operation.
• Routinely review accessible video cameras and report any and all malfunctions to appropriate personnel.
• Have a thorough knowledge of all camera coverage and required sequencing in order to perform any and all reviews of all observed incidents.
• Maintain a watchful eye on the alarm systems, and upon activation, will immediately notify proper emergency personnel.
• Continuously patrol the property to ensure the safety of our guests and team members and to uphold established laws, policies, and procedures.
• Exercise good judgment in solving problems and display a realistic understanding of the issues before them. He or she must be able to facilitate resolution of customer complaints through personal action and coordination with other departments.
• Act as an ambassador of Caesars Entertainment by providing accurate and detailed directions with respect to property attractions and amenities.
• Maintain a well groomed appearance which reflects the professional appearance and demeanor of the Security Department.

Provide assistance to civil and law enforcement authorities, including testimony in court and other administrative proceedings.

• Interview, investigate, and document all applicable incidents which require security intervention in accordance with company and department policy.
• Enforce all company policies and procedures.
• Meet the required attendance guidelines for the job and adhere to all company and department policies and procedures.
• Respond to areas of need when dispatched, in a timely manner.
• Conduct slot, pit, poker, and other drops in compliance with Nevada Gaming law and departmental procedures.
• Must be able to follow and comply with the departmental policy concerning the “Use of Force" with respect to the arrest and detention of individuals who violate laws and/or company policy.

• High school graduate or equivalent is required
• 1 to 2 years preferred prior security experience
• Prior experience is a position with direct guest contact is preferred.
• Ability to manage several tasks at once
• Must possess good oral and written communication skills along with a good working knowledge of basic computer programs
• Must be able to obtain and possess a Nevada Gaming Card, an Alcohol Awareness Card (AES), and have a current and valid Nevada Driver’s License.
• Must be able to work any day of the week and any shift.

Additional Requirements

• Must be able to work 12-hour shifts.
• Must be able to work and stand inside and outside, sometimes in heat in excess of 115 degrees, or cold as…