Security Dispatcher LINQ LV

Security Dispatcher - Full Time (The LINQ LV)

Las Vegas, NV, United States (On‑site)

The Security Officer’s Dispatch main function is to provide a friendly and safe environment for our guests and team members while protecting company assets.

• Greeting guests and fellow team members with a friendly and sincere welcome.
• Communicating with patrons over the telephone, presenting a pleasant, courteous personality.
• Verifying that all required equipment is on hand and functioning properly.
• Performing data entry for all applicable programs; remaining calm and professional during stressful situations and effectively multitasking handling duties of the position to include phones, radio, monitors, camera locations and operation.
• Routinely reviewing accessible video cameras and reporting all malfunctions to appropriate personnel.
• Maintaining knowledge of all camera coverage and required sequencing in order to perform all reviews of observed incidents.
• Monitoring alarm systems, and upon activation immediately notifying proper emergency personnel.
• Continuously patrolling the property to ensure the safety of the guests and team members and to uphold established laws, policies, and procedures.
• Using good judgment to solve problems and facilitate resolution of customer complaints through personal action and coordination with other departments.
• Acting as an ambassador of Caesars Entertainment by providing accurate directions with respect to property attractions and amenities.
• Maintaining a well‑groomed appearance reflecting the professional appearance and demeanor of the Security Department.
• Assisting civil and law enforcement authorities, including testimony in court and other administrative proceedings.
• Interviewing, investigating, and documenting incidents which require security intervention in accordance with company and department policy.
• Enforcing all company policies and procedures.
• Adhering to required attendance guidelines and all company and department policies.
• Responding to dispatched areas promptly.
• Conducting slot, pit, poker, and other drops in compliance with Nevada Gaming law and departmental procedures.
• Following and complying with departmental policy concerning the Use of Force with respect to arrest and detention of individuals who violate laws and/or company policy.

• High school graduate or equivalent (required).
• One to two years of prior security experience (preferred).
• Experience in a role with direct guest contact (preferred).
• Ability to manage several tasks at once.
• Good oral and written communication skills and working knowledge of basic computer programs.
• Must possess a Nevada Gaming Card, an Alcohol Awareness Card (AES), and a current and valid Nevada Driver’s License.
• Must be able to work any day of the week and any shift.

• Work 12‑hour shifts.
• Work and stand inside and outside, sometimes in heat above 115°F or cold as low as 10°F.
• Physically restrain individuals when a condition of arrest exists.
• Respond calmly to crisis and stressful situations and make rational decisions when handling guest and employee issues.
• Work independently.
• Stoop, bend, jump, twist, crouch, grip, carry heavy loads and maneuver quickly on level surfaces, as well as up and down stairs.
• Lift and carry up to 60 pounds.
• Push or pull up to 150 pounds.
• See and remember specific details of incidents and people.
• Give court testimony when necessary and write detailed reports.
• Read, write, speak and understand English.
• Tolerate areas containing secondhand smoke, high noise levels, bright lights and dust.
• Pass physical and written testing of the Western Division Security Academy within first 90 days of employment.
• Re‑certify between years 2 and 3 through the Western Division Security Academy and pass all physical, mental and environmental demands as required.

The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status or any other characteristic protected by law.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy‑related conditions or where a conflict exists between the position and an individual’s religious beliefs or practices.