Security Floor Manager

Security Floor Manager

Job Category:
Security

Requisition Number: SECUR
009684

Full-Time On-site Las Vegas, NV 89109, USA

Essential Job Functions & Responsibilities: (Includes but is not limited to the following.)

• Provide day-to-day field supervision, guidance, and support to Security Officers during assigned shifts.
• Coach, mentor, and develop Security Officers by providing real-time feedback, performance guidance, and reinforcement of departmental standards.
• Conduct routine patrols throughout the property to identify safety, security, and operational concerns while ensuring a visible leadership presence.
• Respond to guest concerns, emergencies, disturbances, medical incidents, and other security-related situations with professionalism, urgency, and sound judgment.
• Support Security Officers during incidents and assume officer responsibilities when operational needs are required.
• Assist the Security Shift Manager in coordinating daily field operations and ensuring staffing assignments, patrol coverage, and operational expectations are consistently maintained.
• Ensure Security Officers comply with departmental policies, company standards, gaming regulations, and all applicable federal, state, and local laws.
• Prepare accurate incident reports, investigations, daily logs, and departmental documentation in a timely manner.
• Keep the Security Shift Manager informed of significant incidents, operational concerns, and situations requiring leadership attention while escalating critical matters through the appropriate chain of command.
• Foster positive working relationships with guests, Team Members, department leaders, emergency responders, regulatory agencies, and outside partners.
• Promote exceptional guest service by resolving concerns professionally while maintaining a safe environment throughout the property.
• Assist with onboarding and field training for newly hired Security Officers.
• Monitor officer performance and provide recommendations regarding coaching, recognition, and corrective action.
• Ensure required security licenses, certifications, and qualifications remain current for assigned Team Members.
• Drive company vehicles safely when business needs require.
• Carry a company-issued firearm and maintain all required certifications and qualifications

Required Qualifications:

• Minimum five (5) years of hotel, casino security, or law enforcement experience.
• Demonstrated leadership experience directing or coordinating Security personnel.
• Excellent verbal and written communication skills.
• Strong conflict resolution, decision-making, and problem-solving abilities.
• Ability to remain calm and exercise sound judgment during emergency situations.
• Experience preparing reports, maintaining documentation, and completing investigations.
• Strong organizational skills with exceptional attention to detail.
• Ability to maintain confidentiality while handling sensitive information.
• Excellent guest service and interpersonal skills.
• Proficiency using computers and standard business software.
• Ability to work flexible schedules, including evenings, weekends, holidays, and special events.
• Valid driver's license with an acceptable driving record.
• Ability to obtain and maintain all required gaming and security licenses.
• Ability to carry a firearm and successfully complete all company firearm qualification requirements.

Preferred Qualifications:

• Two (2) or more years of supervisory experience in hotel/casino security or law enforcement.
• Previous experience in a large-scale resort, gaming, or hospitality environment.
• Experience coordinating emergency response and incident management.

Leadership

Qualifications:

• Leads by example through professionalism, accountability, and integrity.
• Builds trust by communicating clearly and consistently with Team Members and leadership.
• Coaches and develops Security Officers through constructive feedback and mentorship.
• Demonstrates sound judgment while making timely decisions in dynamic situations.
• Promotes teamwork and collaboration across departments.
• Reinforces a culture focused on safety, service,…