Security Supervisor

At Stratosphere Gaming, LLC , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.

Job Description

Summary:

Summary:

As a Security Supervisor, you serve as a key leader in maintaining the safety and integrity of our property, guests, and team members. You are responsible for implementing approved security procedures while leading, training, scheduling, and evaluating your team of Security Officers. Your leadership ensures that daily operations run smoothly and that all safety protocols are consistently enforced. By supervising and coordinating activities on your assigned shift, you uphold the highest standards of protection, professionalism, and guest service-helping to maintain a safe, secure, and welcoming environment for everyone on property.

Job Description:

Essential Functions and Responsibilities :

Assist in scheduling, training, supervising, and coaching department staff to promote strong performance, engagement, and service consistency

Monitor and support daily operations to ensure alignment with company standards, safety protocols, and guest satisfaction goals

Serve as a point of contact for resolving team member or guest concerns, escalating issues as needed to department leadership

Patrol casino and hotel premises to ensure the safety of guests, team members, and assets

Guard all transfers of money and tokens on the casino floor including chip fills and credits

Escort armored car personnel around the property and secure high-risk operational areas

Respond to guest and team member incidents, including injuries, illnesses, or reports of suspicious activity

Preserve scenes of criminal activity for investigation by law enforcement or internal teams

Complete detailed and timely incident and patrol reports

Support the accurate completion of administrative functions, such as attendance tracking, supply ordering, or reporting

Assist with payroll processes, scheduling adjustments, and labor compliance as directed by department management

Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position.

Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards.

Perform other duties as assigned.

Qualifications2 years of law enforcement, military, EMT, or related experience; includes leadership or progressive responsibility in security or protective services

Ability to lead and guide team members in a fast-paced or customer-facing environment

Strong interpersonal and communication skills to support training, feedback, and conflict resolution

Demonstrated ability to prioritize tasks, manage time effectively, and follow through on responsibilities

Flexible and adaptable to changing operational needs and shift schedules

Committed to upholding a safe, respectful, and inclusive work environment

Basic understanding of department KPIs, labor management, or guest service standards

Ability to access and input information using a moderately complex computer system

Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams Familiarity with incident reporting software programs preferred

Requirements

This position is classified as safety-sensitive and requires successful…