Maintenance Technician

Position: Maintenance Technician - 86
SCOPE:

A Maintenance Technician in property management is responsible for performing a variety of repairs and maintenance tasks across residential or commercial properties, including plumbing, electrical, HVAC systems, carpentry, and general upkeep, responding to resident/tenant service requests, and ensuring the overall functionality and appearance of the property by completing routine inspections and preventative maintenance procedures, often requiring on-call availability for emergencies; reporting to the property manager.

KEY RESPONSIBILITIES:

• Maintenance Repairs:
  • Diagnose and repair plumbing issues like leaky faucets, clogged drains, and toilet malfunctions.
  • Troubleshoot and fix electrical problems including faulty outlets, lighting fixtures, and wiring.
  • Service HVAC systems, addressing issues with heating, cooling, and air filtration.
  • Perform basic carpentry repairs like door and cabinet replacements, drywall patching, and trim work.
  • Address appliance malfunctions.
  • Conduct minor painting and touch-up work.
• Preventative Maintenance:
  • Regularly inspect building systems including plumbing, electrical, HVAC, and fire safety equipment.
  • Perform routine checks on exterior building components like windows, doors, and siding.
  • Maintain landscaping and grounds as needed.
  • Monitor and replace worn-out parts to prevent future breakdowns.

• Resident Service Requests:
  • Promptly respond to resident maintenance requests and work orders.
  • Communicate effectively with residents regarding repair status and updates.
  • Prioritize urgent repairs and address emergency situations.
• Administrative Tasks:
  • Maintain accurate records of work orders, repairs completed, and parts inventory.
  • Coordinate with contractors for larger projects requiring specialized skills.
  • Adhere to safety protocols and building codes.

• Emergency Repairs:
  • May require on-call availability for emergency repairs
• Vendor Management:
  • Coordinate with outside contractors for complex repairs, obtaining quotes and overseeing work completion.

• Documentation:
  • Maintain detailed records of repairs, work orders, parts inventory, and inspection reports.
• Safety Compliance:
  • Adhere to all safety regulations and procedures while performing maintenance tasks.
• Other responsibilities deemed necessary by supervisor

QUALIFICATIONS:

• Technical Skills:
  • Proficient knowledge of basic plumbing, electrical, HVAC systems, carpentry, and general maintenance practices.
• Problem-Solving:
  • Ability to diagnose issues, troubleshoot problems, and find effective solutions.
• Physical Ability:
  • Comfortable with manual labor, lifting heavy objects, climbing ladders, and working in confined spaces.
• Customer Service:
  • Commitment to providing timely and quality service to residents.
• Time Management:
  • Ability to prioritize tasks, manage multiple work orders, and meet deadlines.
• Valid Driver's License:
  • Reliable transportation to travel to and from properties.

Physical Requirements and work environment:

• Primarily working outdoors and indoors on various residential or commercial properties.

• Exposure to various weather conditions
• Ability to lift 50 100 lbs. following appropriate safety procedures
• Work in an upright standing position for extended periods of time
• Crawl in small and tight spaces
• Walk and climb stairs, handle, finger, grasp and feel objects and equipment;
  Reach with hands and arms;
  Communicate, receive and exchange ideas and information by means of the spoken and written word
• Ability to navigate the property/building quickly and easily as required to meet the job functions
• Ability to detect auditory and/or visual emergency alarms
• Specific responsibilities and requirements may vary depending on the size and type of property management company, as well as local regulations.

EDUCATION & EXPERIENCE:

• High school diploma or equivalency. Requires a minimum of two (2) years' general experience in building trades
• Bilingual preferred
• Proficient in Microsoft Office Suite

FLSA CLASS: Non-Exempt

REPORTS TO: Community Manager

SUPERVISORY RESPONSIBILITIES: None

JOB CATEGORY: Maintenance

POSITION CLASS: Maintenance

COMPETENCIES:

• Treats everyone with respect, compassion and kindness - Builds internal respect and loyalty with customers. Demonstrate concern for customers. Effectively responds to customer needs. This includes responding timely to requests, listening to others, and seeking to understand others when there are differences of opinion, finding ways to build on each other's ideas. Acts with empathy and focus, while able to resolve problems.
• Demonstrate integrity, transparency and doing things the right way - Makes lemonade out of lemons. This includes following policies, demonstrating financial responsibility with Lakeshore assets, complying with state and federal law, and practicing safety. Conforms to the highest professional standard. Turns challenges into wins.
• Collaboration and teamwork - Involve key stakeholders in decision making. This includes developing and maintaining positive work relationships. Enhances the level of mutual cooperation. Actively participates in…