Service Technician

Overview

A customer of Insight Global is looking for a Service Technician to support their customer base on-site in the Las Vegas, NV area. These individuals will be responsible for working with the existing customer base in the local area to service security systems at various locations in the local territory. They will utilize their customer service skills to troubleshoot current systems and assist customers with access to the company application for their security system.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• 1+ years of experience working with CCTV, Card Access, or residential low voltage.
• Current valid State Driver's License and reliable transportation to transport necessary tools and equipment.
• Familiar with power and hand tools (drills, wire cutters, etc.).
• Customer service skills and professionalism over the phone and in person.
• Ability to work under general supervision and independently at multiple customer sites daily.
• Comfortable with computers, basic Microsoft Suite, Smartphone devices (mostly for documentation and scheduling).
• Hands-on experience with installation, repair, troubleshooting or set-up of devices (security cameras, alarm systems, Network/WiFi, wires or cabling, phones, tablets, ATMs, printers, etc.).
• Some technical school training.
• Prior experience with providing services to electrical systems.
• Prior sales experience (will have the opportunity to earn commission in this role for upselling).
• Sheriff Card.
• Prior work experience at ADT.