Service Technician II

Summary Of Responsibilities

The Service Technician II maintains the quality, safety, and habitability of homes managed by First Key Homes. This position completes resident maintenance requests, performs repairs, and ensures homes remain in excellent condition. Operating independently and as part of a team, the technician executes tasks across multiple trades—plumbing, electrical, HVAC, and general maintenance—traveling throughout the assigned market using company‑provided tools.

• Ensure all maintenance and repairs comply with company policies, building codes, and state/federal regulations (OSHA, EPA, ADA, Fair Housing, HAZCOM, etc.).
• Identify and report hazards or unsafe conditions promptly.
• Maintain, repair, and safely operate tools and equipment.
• Respond to residents courteously, ensuring prompt resolution of service requests.
• Prioritize maintenance requests by urgency and impact on resident comfort and safety.
• Conduct regular inspections of assigned properties to identify potential issues and implement preventive maintenance.
• Perform routine and emergency maintenance repairs on plumbing, electrical, HVAC systems, appliances, and building infrastructure.
• Maintain accountability of fleet vehicles, parts, tools, and supplies.
• Complete service requests professionally and in a timely manner.
• Other duties may be assigned by the manager based on company needs.

• Indoor and outdoor work in varied weather conditions, including extreme heat, cold, and precipitation.
• Frequent physical activity—standing, walking, climbing stairs, bending, kneeling, lifting up to 50–100 lbs.
• Exposure to potential hazards such as electrical systems, construction environments, chemicals, and power tools; strict safety protocols required.
• Availability for evenings, weekends, and on‑call rotations.
• Extensive field work; approximately 90% of time spent at homes with commuting between properties using a company vehicle.
• Responsible for maintaining fleet vehicle, tools, and equipment.

• High School Diploma or equivalent.
• Strong background in residential construction, maintenance, and remodeling across multiple trades.
• Experience repairing plumbing, electrical, HVAC systems, appliances, and general home infrastructure.
• Valid driver’s license, auto insurance, and reliable transportation for field travel.
• Knowledge of building codes, municipal by‑laws, inspections, estimating, and project planning.
• Experience reading, writing, and evaluating project specifications and scopes of work.

• Previous experience in multi‑family or single‑family home maintenance.
• Hands‑on experience with drywall, texturing, painting, and basic mechanical systems (HVAC, electrical, plumbing, roofing).
• HVAC, Environmental, Mold, or other industry‑related certifications.
• Prior experience in general trades, construction, property management, or renovation work.
• Familiarity with preventive maintenance programs and property inspections.
• Training or coursework in building maintenance, construction management, or related field.

• Safety & Compliance – Understanding of OSHA, EPA, ADA, Fair Housing, HAZCOM, and other regulations related to property maintenance and workplace safety.
• Technology & Systems – Ability to use mobile devices and maintenance management software.
• Building & Construction – Knowledge of materials, methods, and tools used in the construction, repair, and maintenance of residential homes.
• Mechanical Systems – Familiarity with HVAC, plumbing, electrical, and appliance repair.
• Preventive Maintenance – Ability to identify potential issues early and perform routine inspections.
• Customer Service – Ability to assess and respond to resident needs while ensuring a positive customer experience.
• Fleet & Equipment Management – Knowledge of proper use, maintenance, and safe handling of tools, vehicles, and equipment.

• Troubleshooting – Diagnose and resolve maintenance issues efficiently.
• Critical Thinking – Use logic and reasoning to identify solutions to maintenance challenges.
• Repairing – Hands‑on experience in diagnosing and repairing home systems and appliances.
• Equipme…