Service Manager - Phoenix, Tucson or Las Vegas

Performance Health is looking for Service Manager to join our growing team. The Service Manager directly supervises service technicians and acts as lead technical liaison between various service staff, sales personnel and management. Service Managers provide on-site installation and/or pick-up of a variety of medical and fitness equipment whether new, used or for repair. Repair and maintain rehab medical devices and exercise equipment.

The position may require overnight travel. Applicants should have a solid understanding of mechanical systems and be proficient with tools and equipment commonly used in repair work.

• Monitors parts, supplies or tools needed by the department to complete services
• Coordinates service calls for both repairs and new installations and completes all necessary paperwork
• Ensures that standard response time commitments are met
• Recruits, hires, trains, and develops all service staff
• Monitors that defective modules, assemblies or parts returned to the local office or manufacturers are handled properly
• Assists the Sales Department in pre and post equipment sales activities
• Work with the Equipment Solutions Team to provide quotes for installation and delivery quotes
• Uses, evaluates and recommends specialized test equipment or procedures
• Monitors individual overtime and department unique expenses
• Ensures all parts & equipment orders are received properly
• Supervises all Service Technicians within assigned region
• May have to assist in unloading of trucks when deliveries are made
• Perform repairs, installations and calibration/safety checks
• Following specific manufacturer, Federal, State and BRH guidelines related to all repairs
• Determining equipment, tools and maps needed to complete installations and repairs
• Exchange or repair electrotherapy devices and/or accessories
• Ensuring all equipment is fully functional before leaving customers’ facility
• Manage vehicle inventories
• Performing other duties as assigned

• High school diploma or equivalent
• 4-6 years of experience as a medical equipment and/or fitness equipment service technician
• Valid driver’s license and a clean driving record
• Electrical/hydraulic and mechanical experience
• Ability to travel daily within assigned territory
• Strong customer service skills
• Ability to lift 50+ pounds
• Strong work ethic with a proven successful track record
• Organizational and time management skills
• Excellent verbal and written communication skills