Konami Slot Technician Las Vegas

Do you enjoy learning new things and growing your technical skills? We’re looking for you! Come join Konami Gaming’s Field Service team and learn from the best in the field. We are looking for a Field Service Technician in the Las Vegas area to join our team!

This position represents Konami Gaming Field Service to our customers and is responsible for repair, installation, removal, preventive maintenance and conversion of approved KGI gaming products. Provides on-site training to customers on game functionality and operation. Upon the request from management, may mentor less experienced personnel with Superior approval.

Pay range: $21-$27 hourly depending on experience.

• Responsible for delivering high levels of service activity related to installations, service calls, conversions, PMs, removals on KGI gaming products within an assigned territory.
• Supports lead technician and participates with assigned tasks related to large game / multi‑tech game product service activities.
• Solve semi‑complex and routine customer‑related issues resourcefully and effectively.
• Participate in major product installations and conversions for 25 or more games.
• Participate in receiving on‑the‑job (OJT) training on all Konami gaming products.
• Participate in setup of KGI products for trade shows and installations/special projects as requested.
• Escalate simple to complex customer issues that cannot be addressed within a reasonable amount of time (dictated by SLA definitions).
• Travel to other assigned territories to participate or lead with service activities related to installations, service calls, conversions, PMs, removals on KGI gaming products.
• Perform removal of Konami equipment, including loading and securing equipment on trucks from customer location.
• Perform unloading of Konami equipment from trucks for delivery or installation.
• Perform casino site inspections and courtesy checks.
• Maintain assigned vehicle for inspections, maintenance and cleaning for Konami Service Fleet equipment.
• Participate in new product reviews.
• May get involved in new product rollout for either beta and pilot installations.
• May be involved with new product pre‑site evaluations.
• Responsible for completing service tickets with focus on accuracy and timely submission.

• Complete timely and accurate accounting of service tickets utilizing both mobile and manual tickets.
• Ensure accurate accounting of part usage.
• Maintain accurate inventory of equipment within assigned warehouse inventories; coordinate with customer solutions to replenish parts as they are consumed.
• Part management – responsible and accountable for managing assigned service warehouse inventory items; participate in periodic inventory counts to ensure warehouse accuracy.

• Participate with on‑site training to KGI customers on platform options and functionality including training on the setup and configuration of Konami progressives.
• Maintain a positive image of KGI within the industry by providing exceptional and professional service to both internal and external customers.
• Provide onsite support for casino openings and expansions.
• Through handling customer service activities, interactions and solving problems, contribute to the achievement of customer service goals by providing exceptional customer service that differentiates KGI from its competitors.
• Provide indirect feedback to service management regarding serviceability of existing products.
• Escalate complex technical issues or requests to gain cooperation at levels of mid‑management.

• Participate in cycle count, year‑end stock take and part discrepancies.
• Perform installation of Konami system hardware player tracking assemblies.
• Assist with technical refresher training to other Konami techs or personnel.
• Assist with game technical training to casino personnel.
• Participate with your team on vehicle inspection, maintenance and cleaning.
• RMA room assistance: unpack, clean, remove, repair, update, inspect and package Konami parts and equipment.
• Participate in the removal of game components from return games when required.
• Perform (OEM) other equipment manufacturer bracket…