Plumbing Service Technician

Overview

At Sierra Air Conditioning & Plumbing, we’ve built a reputation for excellence in Las Vegas by delivering exceptional plumbing, HVAC, and customer service to homeowners throughout the valley. We are seeking a Plumbing Service Technician who takes pride in craftsmanship, communicates with confidence, and creates an outstanding customer experience on every service call. This role is the face of the company in the customer’s home, responsible for building trust, educating homeowners, and identifying solutions that improve comfort, safety, and efficiency of their plumbing systems.

If you are driven, customer-focused, and passionate about delivering quality workmanship, we’d love to meet you.

• Training Pay (4–6 weeks): $18.00–$30.00 per hour (DOE)
• After Training: Performance-Based Commission Pay
• Annual Earning Potential: $70,000–$260,000+
• 401(k) with Company Match
• Paid Time Off

• Company Van
• Company Phone & Tablet
• Service Titan Software
• Fully Stocked Warehouse
• Dedicated Parts Department & Parts Runners
• Tool Assistance & Equipment Support

• Paid Technical Training
• Hands-on Plumbing Training
• Ongoing Sales & Communication Coaching
• Career Advancement into Senior Technician, Field Supervisor, Sales, or Management

• Strong team environment focused on performance and accountability
• Year-round work and career stability
• SPIFFs, incentives, and bonus opportunities
• Company events, meals, and team-building activities
• In-house gym, uniform laundry, and First Friday celebrations

This is not a high-pressure sales position.

Your success comes from building trust, educating homeowners, and providing solutions that genuinely improve their homes.

You will:

• Educate homeowners on repair and replacement options
• Provide professional recommendations
• Generate opportunities (TGLs) for larger plumbing projects when appropriate
• Deliver an exceptional customer experience from start to finish

• Diagnose residential plumbing issues
• Perform plumbing repairs and service work
• Troubleshoot water, drain, sewer, gas, and fixture problems
• Ensure repairs meet company quality standards

• Build rapport with every homeowner
• Clearly explain findings and available solutions
• Leave every home clean and respected

• Generate Tech Generated Leads (TGLs) for replacement opportunities
• Take ownership of productivity and customer satisfaction
• Participate in ongoing coaching and development
• Maintain strong closing ratios through trust and education

• Communicate with dispatch and management
• Maintain inventory on assigned vehicle
• Work collaboratively with install teams and comfort advisors

• Follow all safety procedures and company standards
• Maintain a clean, organized service vehicle
• Wear company uniforms professionally
• Participate in meetings and training

• 21 years of age or older
• Valid Nevada driver’s license
• Residential plumbing service experience preferred
• Drain cleaning and diagnostic experience preferred
• Water heater installation experience preferred
• Professional appearance
• Detail-oriented and solution-focused
• Self-motivated with a positive attitude
• Ability to educate customers without pressure

• This is NOT a high-pressure sales role.
• We believe in educating—not selling.
• Our technicians build trust through honesty, professionalism, and expertise.
• Your recommendations should always be in the customer’s best interest.
• Success comes from delivering exceptional service every day.