Field Service Technician

Job Details

Job Location:

Las Vegas - Las Vegas, NV 89115

Position Type:
Full Time Salary Range: $28.00 - $37.00 Hourly Position:
Field Service Technician

The Field Service Technician delivers exceptional customer service while performing expert mechanical repairs and routine servicing on customer-owned and internal fleet equipment. Operating primarily on-site at customer locations, this role serves as a vital brand ambassador, upholding the core values of Southwest Toyota Lift and ensuring all equipment is serviced to the highest operational standards.

• Customer Relations & Communication:
  Maintain professional, clear communication with both internal teams and external customers in the field, building lasting, trust-based relationships.
• Diagnostics & Troubleshooting:
  Accurately diagnose complex mechanical issues, identify root causes, and write clear, detailed service recommendations and job descriptions.
• Parts Evaluation:
  Assess component wear and tear, utilizing deep technical knowledge to determine whether parts require professional repair or replacement.
• Equipment Repair & Maintenance:
  Service and repair gasoline, LPG (liquefied petroleum gas), electric, and diesel-powered forklifts. Perform comprehensive repairs including, but not limited to, replacing worn or damaged components, adjusting braking systems, tightening body hardware, and executing wheel alignments.
• Preventative Maintenance:
  Execute routine vehicle lubrication, preventative maintenance routines, and operational checks to optimize fleet performance and longevity.
• Physical Operations:
  Safely perform manual labor, including heavy lifting and the operation of specialized power equipment and tools.
• Administrative Diligence:
  Complete and submit all necessary paperwork, work orders, and service logs accurately and promptly to ensure seamless internal processing and accurate client billing.
• Fleet & Asset Management:
  Maintain a clean, organized, and fully stocked service vehicle, immediately reporting any mechanical issues or maintenance needs to supervisory staff.
• Safety Adherence:
  Strictly practice and champion safe work habits, adhering to all company safety policies, OSHA regulations, and industry best practices at all times.

• Education:
  
  High school diploma or equivalent.
• Experience:
  
  Three to five years of hands-on experience as a forklift or material handling technician.
• Driving Record & License:
  Possess a clean driving record (verified by a current DMV report) and the ability to operate a company vehicle safely to travel to customer locations.
• Communication:
  Exceptional verbal and written communication skills for effective customer and team interaction.
• Customer Service: A strong customer-first attitude and natural aptitude for client relations.
• Professional Development:
  Commitment to continuous learning, including attending technical training classes as offered by management.
• Professional Appearance:
  Maintain a neat, professional appearance at all times when representing the company.

• Mobility:
  Physically able to repetitively stoop, bend, push, pull, squat, climb, and kneel on a regular, daily basis.
• Equipment & Tool Operation:
  Capable of operating power machinery, hand tools, air compressor tools, band saws, department grinders, steam cleaners, and parts washer machines.
• Lifting:
  Must be able to safely lift up to 50 pounds unaided.
• Vehicle Operation:
  Physically qualified to operate and drive a company service vehicle across various routes and job sites.