Eligibility Specialist

Position Overview

Clark County is seeking qualified candidates to apply for the Eligibility Specialist position for Office of Appointed Counsel and Social Services.

The Eligibility Specialist performs complex, technical, and specialized work to support social service programs. Responsibilities include conducting interviews, investigations, and verifications to determine or re‑determine eligibility for public assistance benefits, often working with clients facing difficult or sensitive circumstances.

The Eligibility Specialist will conduct interviews, manage caseload assignments, and verify eligibility for various social service programs. The position will be based at the Clark County Detention Center and will be required to work various schedules, including nights, weekends, and/or holidays.

THIS RECRUITMENT IS LIMITED TO THE FIRST 250 APPLICATIONS RECEIVED AND WILL CLOSE WITHOUT NOTICE ONCE THAT NUMBER IS REACHED.

Human Resources reserves the right to call only the most qualified applicants to the selection process.

Equivalent to graduation from high school AND three (3) years of full‑time experience in interviewing clients, providing information and determining eligibility for various social, medical or related programs. Professional level experience and/or education that has provided the skills and knowledge necessary to perform all job functions at this level may be substituted on a year‑for‑year basis up to two (2) years.

May be required to visit individual client residences. May be required to be bilingual in a specified language other than English.

Specified positions may require possession of a valid Nevada Class C driver’s license at time of appointment.

Employment is contingent upon successful completion of a background investigation. Periodically after employment background investigations may be conducted.

Candidates must be legally authorized to work in the United States. Clark County does not provide H1B visa sponsor ships or transfers for any employment positions.

Employment is contingent upon the results of a pre‑employment drug examination.

• Reviews case notes and files and determines appropriate courses of action in such difficult, complex and specialty areas as nursing home placement, Medicaid coverage, hospital discharge, court casework, etc.; makes recommendations for appropriate coverage and referrals.
• Provides outreach to the community or client base to which assigned; makes clients aware of services and community resources available to them.
• Provides basic referral and casework service to clients in collaboration with professional social work staff.
• Interviews clients to obtain information, determine eligibility for various social service programs and assess the appropriateness of referral to other community assistance or social service agencies.
• Obtains and verifies income, asset insurance and related information; contacts employers, banks, social security, veterans' administration and other public and private sources as necessary.
• Assists clients in completing applications; provides factual information regarding various program regulations and procedures; may act as an advocate for the client with other organizations.
• Creates and maintains case files; maintains accurate documentation regarding all information received and actions taken.
• Determines the need for specific types of assistance, such as transportation, medical care, appliances for the disabled, senior companion or burial services.
• Maintains accurate logs and complies records of work performed.
• Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team.
• May make home visits to obtain and verify case information; prepares case notes of such home visits.
• Enters client information into an automated database system.
• Uses standard office equipment in the course of the work.
• May drive a personal or County motor vehicle to make home visits.

Mobility to work in a typical office setting and use standard office equipment, vision to read printed materials and a computer screen, and hearing and speech to communicate in person or over the telephone. Specified positions may require mobility to make home visits. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.