Drop-in Center Case Manager

Description

NPHY is the most comprehensive service provider for the thousands of homeless youth in Southern Nevada, serving hundreds of youth through our core programs and touching the lives of thousands more through outreach each year. NPHY’s programs stabilize homeless teens’ lives, meeting their immediate needs and providing a safe, supportive environment and a path to self-sufficiency. Through our work with homeless youth, NPHY creates productive, healthy adults who contribute to society.

Strengthening and complementing our high-quality direct services for homeless youth, NPHY is dedicated to advocating for the Vegas Valley’s homeless youth population and serves as a leader in systems‑level efforts to eliminate homelessness among Nevada’s youth.

NPHY offers a positive mission‑driven work environment: we encourage each staff member to cultivate their unique talents and training and come together as a strong, synergistic team to better serve homeless young people. While working in a challenging yet rewarding field, you will be surrounded by compassionate, energetic, fun, happy, and friendly staff members who are like‑minded people and love what they do.

In addition to everyday interactions with youth, NPHY offers countless opportunities for youth and staff to experience new and fun things together to help the NPHY community create stronger bonds and model positive relationships and healthy boundaries with the young people we serve. NPHY also offers quarterly trainings to better equip our staff with up‑to‑date continuing education, skills, and resources to best serve and respond to a wide array of situations and needs.

NPHY believes in learning, growing, and challenging ourselves to always be and do better, and strives to lead our staff and community to always seek new and innovative ways to best serve our target population.

NPHY doesn’t just accept diversity--we celebrate it, we support it, and we thrive on it for the benefit of our employees and clients, our programs, and our community. NPHY is proud to be an Equal Opportunity workplace. NPHY is committed to upholding a diverse, inclusive, and equitable work environment in which all employees, volunteers, and clients feel valued and respected, and we strive to recruit diverse employees and volunteers to reflect the diversity of our clients.

The Homeless Youth Drop‑in Center Case Manager is responsible for providing direct case management services to homeless youth clients by performing intake and follow‑up assessments, providing mobile crisis intervention services, identifying, assessing and recruiting eligible youth into the housing programs, assisting with coordinating education and educational opportunities for clients, and providing support to other Homeless Youth Case Managers. The Drop‑In Center Case Manager is expected to actively engage and partner with their clients daily to provide adequate resources, necessary referrals and follow‑up.

The Drop‑In Center Case Manager is expected to be well‑versed in working with diverse populations including homeless youth playing a pivotal role in establishing healthy relationships with their clients, assisting them in developing essential skills and supporting them in growing their individual paths to self‑sufficiency and long‑term success. This position reports to the Programs Operations Manager.

• Provide direct case management services to drop‑in center youth that access services at the Drop‑In Center or via a Safe Place partner site.
• Complete intake assessments and follow‑up case notes for clients that access services.
• Assist youth staying in temporary emergency shelter to secure long‑term housing solutions while providing intensive case management services for the duration of their shelter stay.
• Coordinate directly with other homeless service providers to identify alternate shelter or housing availability for Drop‑In Center and Emergency Shelter youth.
• Assist clients with identifying and meeting short‑term and long‑term needs.
• Assist clients by providing appropriate community referrals such as educational, employment, medical or financial…