Family Case Manager

JOB PURPOSE

The CCSD Community Market Case Manager is responsible for providing comprehensive case management services to individuals and families in need of food, housing, supportive services, and community resources at CCSD's Family Support Center. This position focuses on supporting clients in achieving stability and self‑sufficiency. Key responsibilities include creating individualized service plans, connecting clients to essential resources, and delivering ongoing support to ensure long‑term success.

As a mission driven nonprofit organization, all employees are required to contribute to organization‑wide initiatives that support community impact. This includes participation in up to six Pop Up and Give community events annually. These occur outside of standard business hours and are scheduled on the third Saturday of the month.

• Conduct intake assessments to identify clients' service needs and barriers hindering sustainable self‑reliance.
• Develop comprehensive individualized action plans with clients that promote self‑reliance, outlining achievable goals and strategies focusing on housing, employment, health, and other essential needs.
• Provide continuous case management services by monitoring client progress, reassessing needs, and evaluating plan effectiveness.
• Conduct regular monthly assessments with clients to ensure they are receiving the necessary assistance and support.
• Work closely with clients to motivate and reinforce independence, self‑sufficiency, and self‑esteem throughout their journey.
• Provide immediate support and intervention during client crises; develop safety plans and connect clients to emergency services when necessary.
• Mediate issues with clients that threaten their self‑sustainability.
• Assist clients in identifying and accessing community resources, including housing programs, mental health services, employment opportunities, and financial assistance.
• Establish and maintain an effective and timely referral network; facilitate referrals and ensure clients access available resources.
• Identify suitable shelter options and assist clients in securing and maintaining safe, stable housing.
• Assist clients with budget plans and provide guidance on financial literacy, budgeting, saving, and debt management.
• Assess client's employment skills, interests, and goals; collaborate with the workforce case manager and connect clients with job trainings and employment readiness support.
• Aid SNAP program participants in completing applications, collecting required documents, and providing necessary data; connect clients with nutrition education support.

• Collaborate with CCSD administrators, counselors, and family support staff. Actively network to promote The Just One Project's market services, identify opportunities for outreach, and increase engagement and participation among students and families in need.
• Serve as a liaison to ensure smooth coordination and communication between schools and market operations.
• Ensure the market remains well‑presented by regularly restocking shelves, upholding high standards of cleanliness throughout the space, and keeping SWAP signage current and properly displayed.
• Maintain accurate records of food inventory and submit weekly or as‑needed food orders to the Food Program Manager to ensure consistent availability of goods.

• Maintain accurate and comprehensive case notes, documenting client status, progress, assessments, service engagement, and any relevant correspondence.
• Record all provided services, referrals, recommendations, case notes, and program documentation into HMIS or Salesforce within 1 business day of client interaction.
• Complete necessary forms and reports following established procedures.
• Review and adhere to current grant guidelines to determine client eligibility for services such as rental assistance, utility support, and wraparound subsidies.
• Ensure shared spreadsheets are updated within 1 business day of any changes.
• Prepare and submit weekly success stories to supervisor, marketing,…