CoC Rapid Re-Housing Case Manager

JOB PURPOSE

The Continuum of Care Case Manager at TJOP is responsible for providing comprehensive case management services to individuals and families experiencing homelessness. This role focuses on assisting clients in obtaining and maintaining stable housing by connecting them to appropriate resources, developing individualized housing plans, and offering continuous support to promote long‑term self‑sufficiency. The Continuum of Care Case Manager will collaborate with community partners, landlords, and supportive service providers to ensure clients receive the necessary assistance to achieve housing stability.

Through a client‑centered approach, the CoC Rapid Re‑Housing Case Manager will help mitigate barriers to permanent housing, promote financial independence, and empower individuals to rebuild their lives.

As a mission‑driven nonprofit organization, all employees are required to contribute to organization‑wide initiatives that support community impact. This includes participation in up to six Pop Up and Give community events annually, which occur outside of standard business hours on the third Saturday of the month.

• Manage a caseload of 20–25 clients, securing and maintaining housing while connecting clients to supportive services and resources for rapid stabilization.
• Conduct comprehensive assessments to identify clients' service needs and barriers hindering sustainable self‑reliance.
• Develop individualized action plans with clients that promote self‑reliance, outlining achievable goals and strategies focused on housing, health, and other essential needs.
• Advocate on behalf of clients to secure necessary benefits, entitlements, and services.
• Assist clients in identifying and accessing community resources and support services.
• Serve as a liaison between clients and landlords; support households in housing searches, co‑identifying safe and affordable units, negotiating lease agreements and utility arrangements.
• Establish and maintain an effective and timely referral network.
• Work closely with clients to motivate and reinforce independence, self‑sufficiency, and self‑esteem throughout their journey.
• Provide continuous case management by monitoring client progress, reassessing needs, and evaluating plan effectiveness.
• Provide immediate support and intervention during client crises; develop safety plans and connect clients to emergency services when necessary.
• Conduct monthly home visits and case reviews for all clients to assess progress and address emerging needs.
• Assist clients in developing and maintaining budget plans to ensure stable self‑reliance within six months.
• Provide guidance on financial literacy, budgeting, saving, and debt management.
• Collaborate with the workforce case manager to increase household income.
• Connect clients with nutrition education support.
• Mediate issues that threaten client self‑sustainability.
• Prepare and submit monthly success stories to supervisor, marketing, and grants manager.
• Maintain accurate and comprehensive case notes documenting client status, progress, assessments, service engagement, and relevant correspondence.
• Record all services, referrals, recommendations, case notes, and program documentation into HMIS and Salesforce within one business day of client contact.
• Complete necessary forms and reports following established procedures.
• Perform other related duties consistent with the scope and purpose of the position.

• Attend trainings and meetings to stay current on social services in our community.
• Maintain up‑to‑date knowledge of local services, eligibility requirements, and application processes.
• Stay informed about cultural issues and best practices for working with diverse populations.
• Provide services sensitive to the cultural, social, and linguistic needs of clients.
• Case conference with internal and external case managers to ensure clients receive all possible services.
• Case conference complex cases with supervisor and provide creative solutions to challenges.
• Maintain accurate and up‑to‑date program spreadsheets and shared tracking…