Emergency Shelter Coordinator - Swing Shift

Overview

Catholic Charities of Southern Nevada (CCSN) is a nonprofit organization serving the community since 1941. Our work supports the most vulnerable individuals in Southern Nevada, offering dignity, hope, and critical services to people of all backgrounds. We operate 16 programs across four essential areas:
Family Services, Food Services, Immigration and Refugee Services, and Homeless and Housing Services, including the largest Meals on Wheels and Emergency Shelter programs in the region.

We offer a comprehensive benefits package to support our staff.

The Catholic Charities of Southern Nevada (CCSN) Emergency Shelter Coordinator works in coordination with Case Management staff to address the broad array of client needs. The Coordinator serves as the contact for partner agency case managers and for clients when case managers are not available. The Coordinator acts primarily as a case coordinator rather than a provider of direct services; however, duties may include outreach, prevention and harm reduction, crisis intervention, health education, referrals for substance abuse and mental health, and benefits counseling.

The Emergency Shelter Coordinator engages with governmental, faith-based, nonprofit service providers and local businesses to develop a cohesive, collaborative, and coordinated system of care that creates a seamless, client-centered system of case management to extend resources to Southern Nevada’s homeless population.

• Working with coordinated case managers, promote a comprehensive knowledge of the scope, purpose/role, and eligibility requirements of available services provided by each case manager in a collaborative or coordinated arrangement.
• Coordinate Emergency Shelter intake, enrollment, and data collection at the Emergency Shelter intake/reception center.
• Make entries to client files and entries in the program database on a daily basis.
• Assist clients by managing use of services and expediting service delivery through linkage activities.
• Facilitate and coordinate supportive activities with case management, including employment assistance programs, job readiness training, and financial education.
• Establish and maintain resources.
• Review programs and eligibility requirements, outreach to current and potential partner agencies, monitor social action, data collection and program evaluation.
• Maintain a safe and clean environment for homeless men and staff.
• Maintain awareness of situations that may result in safety hazards or property damage, and notify the supervisor on duty.
• Perform other related duties as required.

• Excellent customer service skills.
• Must be computer literate and possess effective written and verbal communication skills.
• Ability to understand directives and carry them out to completion and without hesitation.
• Detail-oriented with strong organizational skills.
• Must be focused, task-oriented, non-judgmental, and maintain clear personal boundaries.
• Ability to work with culturally diverse groups and be culturally sensitive and appropriate.
• Ability to meet face-to-face with homeless individuals of diverse backgrounds and disabilities, build rapport, provide information, and refer with sensitivity to cultural issues.
• Ability to understand CCSN operations and procedures.
• Ability to work evenings, nights, weekends, and holidays.
• Excellent time management skills and the ability to work with minimal supervision.
• Respect for confidentiality involving both clients and employees.

• High School Diploma or GED.
• One year of experience performing customer service or social service work is desirable, or any equivalent combination of training and experience.
• Proficiency with MS Office Suite and Windows platform.
• Prior experience with the homeless population is a plus.
• Bi-lingual is a plus.
• CPR and First Aid Certification is a plus.
• Ability to pass a criminal, drug-screening, and employment background check.

• Ability to communicate clearly with clients and co-workers.
• Ability to remain alert and effective during the entire shift.
• Ability to stand and walk frequently throughout the shelter and potentially campus.
• Ability to regularly lift 20 pounds.
• Ability to operate and use office equipment and communicate by radio.
• Work occurs in an office and public service environment.
• May be exposed to strong odors such as soiled clothing and poor hygiene.

This position pays $17.00 per hour.

CCSN is a drug-free and equal opportunity employer. All employees must successfully complete a drug test and background check prior to employment.