Career Center Lead

The Career Center Lead (CCL) supports daily operations and provides workforce services to the customer. The CCL is a critical role in operations and provides technical assistance and support to workforce staff.

• Performs essential workforce services and functions to assist individuals participating in workforce programs. To include collecting, analyzing, researching and determining program requirements and customer eligibility.
• Observes, receives and obtains relevant customer information for data entry and prepares customer files.
• Provides information to co-workers, supervisors and other staff members to identify workforce programs and services for customers.
• Performs other related duties as assigned.

• Knowledge of workforce development, WIOA, economic development, business intelligence and trends, and project management.
• Knowledge of effective management techniques and practices to include planning, strategy development and implementation, assessment of outcomes and accountability.
• Knowledge of word processing, spreadsheet, technology, and computer skills.
• Exceptional customer service and interpersonal skills.
• Can effectively handle or resolve challenging situations and difficult customers. Is sensitive to customer needs and feelings and demonstrates concern for others.
• Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented. Able to multi-task and learn different systems/platforms, and diverse programs and services offered to customers.
• Excellent verbal and written communication skills.
• Ability to understand and interpret federal and state program eligibility guidelines and requirement, and to consistently apply policies and procedures.
• Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.
• Ability to develop strategies and solutions.

• Prior experience with WIOA title 1 is strongly preferred
• Prior experience with case management is highly desirable
• Some experience with leadership, training, or team management is preferred
• High School Diploma or GED required:
  Additional relevant experience may be considered in lieu of required education.
• Associates or Undergraduate degree in a relevant field of study and (2) years of relevant experience preferred.
• Valid driver’s license and proof of insurance with good driving record.
• Ability to relocate within the service delivery area.
• Bilingual in English and Spanish strongly preferred.

• Medical, Dental, and Vision insurance
• Wellness Reimbursement
• Generous Paid Time Off
• Paid Parental Leave
• 401(K) with 100% Employer Match up to 6% of individual contributions
• Norton Life Lock Identity Theft Protection
• Life Insurance
• Short and Long Term Disability
• Critical Illness Insurance
• Accident Insurance
• Pet Insurance

C2 Global Professional Services, LLC reaffirms its commitment to the principles of equal opportunity and diversity. Our policy prohibits employment decisions based on race, color, religion, sex, gender, gender identity, sexual orientation, ancestry, pregnancy, medical condition, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws.

Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Employment decisions can include hiring, firing, compensation, benefits, promotion, training selection, or other statuses or conditions of employment. All employment decisions will be made based on individual skills, knowledge, abilities, job performance, and other appropriate qualifications