Rehabilitation Technician 2

The Department of Employment, Training, and Rehabilitation is recruiting for two distinct Rehabilitation Technician 2 positions that will be located in the Las Vegas area. Rehabilitation Technicians are the agency’s paraprofessional staff who, as directed by their Rehabilitation Counselors, conduct group or individual orientations based on the needs of the office; conduct person-centered intake interviews with prospective Vocational Rehabilitation clients; complete application inputting and prescreening;

and maintain regular contact with applicants throughout the Vocational Rehabilitation case. The first position will be located in the vocational rehabilitation program for the Bureau of Services to the Blind and Visually Impaired (BSBVI). In this program, the incumbent will independently acquire and process case documentation for applicants who are blind or low vision during intake and eligibility processing. The second position will be responsible for providing services to youth, their guardians, and young adults as they transition into employment.

Both positions complete case management duties whereby they coordinate evaluation appointments with state vendors; write case notes; perform labor market research on vocational goals; initiate and accept phone calls on behalf of the Rehabilitation Counselors; and may perform receptionist duties. In addition to the other duties, Rehabilitation Technicians prepare, record, and process authorizations and invoices, referrals, logs, letters and other correspondence for client services.

Rehabilitation Technicians maintain client case files in electronic and hard copy format to include the filing and labeling of all electronic correspondence; compile routine reports for program/Counselor performance analysis; and act as an office manager (where applicable). Incumbents will provide quality customer service to internal and external customers and accept special projects that align with the agency’s goals and objectives.

Rehabilitation Technicians provide a broad variety of technical and clerical support to professional rehabilitation counseling staff and spend a preponderance of the time independently coordinating and ensuring the acquisition of required case documentation for disabled applicants during intake and eligibility processing. Incumbents also prepare, record and process authorizations and invoices for client services, and function as the office manager in a rural satellite office or metropolitan outreach office.

Graduation from high school or equivalent education and three years of administrative or technical support experience which included performing word processing, spreadsheet and database functions; assisting in maintaining and monitoring budgets; conducting interviews to elicit required information; and interpreting rules, regulations, policies and procedures; one year which included experience in a rehabilitation setting; OR one year of experience as a Rehabilitation Technician I in Nevada State service;

OR an equivalent combination of education and experience as described above.

Establish, develop and maintain records for designated applicants with disabilities during the intake and eligibility process; present orientation sessions; conduct intake interviews with applicants to elicit information and explain program requirements; initiate and coordinate the collection of required case documentation; assist clients in completing application and release of information forms to permit access to confidential records; coordinate clients’ appointments with service providers;

transport clients to interviews and appointments; compose correspondence and generate form letters; maintain a variety of database systems.

Prepare, record and process authorizations and invoices for client services; authorize services within assigned spending authority as needed; research and verify costs for client services and purchases; monitor and maintain caseload budget accounts and individual client accounts; coordinate accounting activities with district and central accounting offices; ensure compliance with internal controls procedures.

Recommend the necessity for…