TH-RRH Case Manager

POSITION TITLE: TH-RRH Case Manager

POSITION TYPE: Salaried Full-Time Position

REPORTS TO: Programs Operations Manager

COMPENSATION: Commensurate with experience and education

NPHY is the most comprehensive service provider for the thousands of homeless youth in Southern Nevada, serving hundreds of youth through our core programs and touching the lives of thousands more through outreach each year. NPHY’s programs stabilize homeless teen’s lives, meeting their immediate needs and providing a safe, supportive environment and a path to self-sufficiency. Through our work with homeless youth, NPHY creates productive, healthy adults who contribute to society.

NPHY offers a positive mission driven work environment: we encourage each staff member to cultivate their unique talents and training and come together as a strong, synergistic team to better serve homeless young people. While working in a challenging yet rewarding field, you will be surrounded by compassionate, energetic, fun, happy, and friendly staff members who are like-minded people and love what they do.

In addition to everyday interactions with youth, NPHY offers countless opportunities for youth and staff to experience new and fun things together to help the NPHY community create stronger bonds and model positive relationships and healthy boundaries with the young people we serve. NPHY also offers quarterly trainings to better equip our staff with up-to-date continuing education, skills, and resources to best serve and respond to a wide array of situations and needs.

NPHY believes in learning, growing, and challenging ourselves to always be and do better, and strives to lead our staff and community to always seek new and innovative ways to best serve our target population.

NPHY doesn’t just accept diversity--we celebrate it, we support it, and we thrive on it for the benefit of our employees and clients, our programs, and our community. NPHY is proud to be an Equal Opportunity workplace. NPHY is committed to upholding a diverse, inclusive, and equitable work environment in which all employees, volunteers, and clients feel valued and respected, and we strive to recruit diverse employees and volunteers to reflect the diversity of our clients.

Learn more about NPHY here.

Under the supervision of Programs Operations Manager, the TH-RRH Case Manager is responsible for providing case management services to an assigned caseload of clients (approximately 15) enrolled in the Transitional Housing – Rapid Rehousing Joint Program. In this program, young people ages 18-24 experiencing homelessness can enroll in either Transitional Housing or Rapid Rehousing based on their needs and preferences, using the Housing First model.

Case management will focus on stabilizing the client upon program entry, ensuring their needs are identified and met as appropriate, obtaining and maintaining permanent housing, providing support around landlord-tenant relations, connecting client to education and employment resources, advocating for and with youth, linking client to mainstream services, and assisting the client with successfully exiting the program and achieving self-sufficiency.

• Utilize Motivational Interviewing, Trauma Informed-Care, and Harm Reduction techniques to assist young adults who are homeless to resolve their housing crisis and promote long-term housing stability.
• Conduct assessments and program intakes for individuals seeking TH-RRH services.
• Assist the client with identifying short- and long-term needs, goals, and strategies to achieve self-sufficiency.
• Maintain client records, in the Homeless Management and Information System (HMIS) and client case files, including but not limited to records of expenditures, activities, contacts, and other client information. Ensure data is accurate, timely, and complete and that all required accompanying documentation is collected within 24 hours.
• Provide direct case management services and have frequent contact, including face-to face meetings (in the office and at field/home visits), telephone conversations, aftercare contacts, e-mail, and…