Residential Advocate; Overnight Shift

Job Title: Residential Advocate (Overnight Shift)

Department: Client Services – Advocacy / Shelter

Reports To: Assistant Director of Residential Services

FLSA Status: Salary, Exempt

Hours per week: 40 (24/7 Operation)

Shift: 12:00am – 8:30pm

Salary: Non-Bilingual Spanish - $43,500 / Bilingual Spanish - $44,500

Since 1977, Safe Nest has been a leading force in the fight to end domestic and sexual violence. Dedicated to a holistic and innovative approach, Safe Nest works tirelessly with survivors, abusive partners, and children impacted by interpersonal violence. With a steadfast commitment to breaking the cycle of abuse, Safe Nest serves over 11,000 clients annually, delivering more than 170,000 life-changing services.

As Nevada’s largest provider of interpersonal violence services, Safe Nest’s impact is driven by its exceptional team of professionals. We recognize that our people are our greatest asset, which is why we offer competitive salaries, comprehensive benefits, and an empowering work environment. Together, we are building a safer, more compassionate community.

The Residential Advocate provides direct advocacy, operational support, and crisis response within Safe Nest's residential shelter. This position requires a commitment to assisting survivors - including those in residential sites to achieve self-defined goals, while also ensuring the smooth day-to-day function of the shelter environment. The ideal candidate brings strong communication skills, a trauma-informed approach, the ability to maintain professional boundaries, and acceptance of social and cultural diversity.

• Direct Client Services & Survivor Support
• Welcome survivors with compassionate, non-judgmental support in a trauma-informed environment.
• Conduct intake, check-ins, and ongoing follow-up advocacy with clients.
• Support survivor safety and assist with individualized safety planning.
• Provide immediate needs including food, clothing, toiletries, and bedding for residents and their families.
• Prepare beds for new arrivals and clean beds along with gathering belongings from the bed and/or assigned locker when the client has transitioned. Update the campus board.
• Provide advocacy on behalf of clients working with community-based systems such as law enforcement, courts, social services, mental health providers, and substance abuse services.
• Accompany clients to appointments to secure financial assistance, explore long-term housing options, arrange for childcare, and obtain legal assistance.
• Provide legal advocacy including assistance with protection orders, survivor's compensation, divorce filings, child support, and criminal/civil court support.
• Educate survivors on their rights, available resources, and options for empowerment.
• Identify community resources and maintain good working relationships with community programs serving clients.
• Immediately report suspected child abuse and neglect to Child Protective Services.
• Prepare and assist with client transitions when needed.
• Shelter Operations
• Oversee daily shelter operations including gate entry access, inventory needs, and front house cleanliness and safety.
• Maintain records of shelter occupancy, incidents, and services provided.
• Coordinate with shelter staff and volunteers to ensure a safe, welcoming environment.
• Collaborate with internal and external partners to meet the shelter's operational needs.
• Conduct hourly rounds to ensure safety and security on campus.
• Facilitate weekly house meetings for residents.
• Facilitate weekly pet owner meetings.
• Facilitate residential group programs - Art group, cooking class, financial literacy, meditation, etc.
• Administrative Duties
• Answer phones, screen and direct calls, and manage general inquiries.
• Manage the Shelter's appointment and scheduling system.
• Maintain a welcoming, clean, and organized front desk area.
• Handle mail, packages, and deliveries for the shelter.
• Compile quantitative and qualitative data and ensure accuracy and timeliness of client file management.
• Present client progress or barriers during weekly residential case staffings.
• Attend weekly Residential Advocate check in meetings to discuss…