Delivery Dispatch & Routing Coordinator

• Base Pay $18.00 / Hour
• Job Category Staff
• Employee Type Full Time

Department: Retail

FLSAStatus: Non-Exempt

Reports To: Delivery Operations Manager

Providesday-to-dayoperationalcoordinationandoversightfor

Home Delivery Driversrelatedtorouting ,dispatch,compliance,andcustomerserviceexecution.

Thisroledoesnothaveauthorityoverhiring,termination,compensation,orformaldisciplinaryaction.

• Organizational Retail Reporting Line :
• Delivery Operations Manager >
  Field Operations Manager >
  Regional Director of Retail >
  Vice President of Growth

The Delivery Dispatch&Routing Coordinator supports retail delivery operations by coordinating delivery routes, monitoring real-time delivery activity, serving as the primary point of contact for delivery-related customer communication, and ensuring compliance with company policies and Nevada cannabis delivery regulations. This role is responsible for routing optimization, METRC manifest support, documentation accuracy, driver communication, and delivery performance monitoring to ensure timely, compliant, and customer-focused home delivery operations.

• Coordinate and assign daily delivery routes based on efficiency, proximity, order priority, and driver availability.
• Monitor real-time traffic and delivery conditions to adjust routes as needed.
• Communicate route changes, delivery updates, and operational instructions to drivers promptly.
• Update route changes and delivery details within required systems and manifests.

• Serve as the primary point of contact for customer inquiries related to delivery status, delays, or order concerns.
• Provide proactive customer communication regarding estimated delivery times and changes.
• Coordinate with sales and support team to enhance overall customer experience.

• Ensure delivery operations comply with company policies and applicable cannabis delivery regulations.
• Assist with onboarding and training of new delivery drivers on routing procedures and expectations.
• Collaborate with fleet management to report vehicle maintenance or safety concerns.
• Perform other duties as assigned.
• All dispatch, routing, documentation, customer communication, and delivery-related activities are performed in accordance with company procedures and regulatory expectations.

Position requires the use of a personal cellular device, in accordance with company policy, to perform job duties using required applications, including but not limited to:

• Samsara
• Fleetio
• On Fleet

Employment is contingent upon ongoing compliance with cannabis regulations, company policies, and maintenance of all required licenses, permits, and work cards. Loss of eligibility may affect continued employment.

The Company is an Equal Employment Opportunity employer. Employment decisions are made without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, genetic information, marital status, military or veteran status, or any other status protected by applicable law.

• Must be at least 21 years of age.
• Must successfully complete all required background checks.
• Strong organizational skills and attention to detail.
• Ability to communicate clearly and professionally, verbally and in writing.
• Proficiency with Windows-based software, routing applications, point-of-sale systems, and standard office applications.

This position works in environments where cannabis products are present and may include exposure to marijuana odor and plant-related airborne dust.

Physical activities may include standing, sitting, walking, bending, twisting, lifting, climbing, and repetitive motions. Must be able to lift, carry, and balance up to 40 pounds (up to 100 pounds with assistance).

All essential job functions must be performed with or without reasonable accommodation, in accordance with applicable law.