Airside Experience Specialist - LAS

Airside Experience Specialist

As the face of our private aviation terminal, you deliver a seamless, personalized, and welcoming experience for every guest, crew member, and aircraft in our care. In this dynamic role you combine exceptional hospitality with hands‑on operational support to ensure guests feel cared for from wheels down to wheels up.

You’ll operate ground service equipment, perform aircraft ground services, and engage guests with professionalism, maintaining a service‑first mindset. The role requires schedule flexibility, including nights, weekends, and holidays, and the ability to work outdoors around active aircraft in varying weather conditions.

• Work as part of a team to conduct airside operations safely and efficiently in accordance with established policies and standard operating procedures (SOPs), ensuring accurate communication through various methods to accomplish operational tasks.
• Collaborate, cooperate, and work closely with all team members, guests, clients, vendors, and aircraft crew members to ensure service needs are met. Services include fueling, de‑icing, lavatory, ground power and potable water services, parking, marshalling, wing walking, delivering catering, and towing.
• Proactively prepare for arriving/departing aircraft, identify and perform open job tasks, and immediately report observed safety concerns to all stakeholders.
• Operate and drive ground service equipment such as fuel trucks, de‑icing trucks, ground power units, tugs, and stair trucks.
• Load and unload luggage and other cargo into/out of aircraft and from or into the PAT, guest vehicle, or other mode of transportation.
• Provide professional and friendly guest service while exhibiting a positive and helpful attitude to everyone at all times, ensuring guests always receive an exceptional experience.
• Offer safe, convenient, and courteous transportation when driving shuttle vehicle to transport guests, luggage, and cargo.
• Maintain safe, clean, and secure ramps and operations.
• Fuel handling, including fuel quality control, fuel receipt, inventory and accurate documentation.
• Understand, comply with, and enforce all operational, safety, and guest service requirements for all aspects of the job.
• Stop work when an unsafe condition or act is likely to cause harm to people, the environment, the company or guest assets, or the company’s reputation; report concerns to the appropriate manager.
• Follow emergency response procedures during critical events.
• Understand, comply with, and enforce all security (physical, cyber, and data) protocols as dictated by Signature Aviation and the airport.
• Create accurate records relating to time worked and activities performed.

Minimum Education and/or

Experience:

• High School Diploma or General Education Degree (GED).
• Minimum of 18 years of age.
• Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the company’s applicable insurance policies.
• Must be legally authorized to work in the jurisdiction of employment.
• Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel. Must pass a color vision test for aviation fuel inspection.
• Must possess a valid state driver’s license. In some locations a commercial driver’s license (CDL) is required as directed by local regulations and business needs.
• Must exercise good judgment and follow directions from supervisor or management.
• Preferred:
  Three (3) to six (6) months of experience and/or training in aviation, customer service, or a related field; or an equivalent combination of education and experience.

• Hospitality
  
  Skills:
  
  Excellent guest service skills with an energetic, outgoing, and guest‑obsessed personality. Anticipate guest needs and prioritize requests while multitasking in a fast‑paced environment; maintain professionalism and confidentiality.
• Language
  
  Skills:
  
  Read and comprehend safety rules, operating instructions, and procedure manuals in English; clear verbal and written communication in English via…