Dispatcher Warehouse - Las Vegas

Dispatcher (WO)

The Dispatcher (WO) is responsible for receiving equipment orders and sending drivers to pick up and drop off goods to a wide variety of venues during regular standard and off standard working hours. Accountable for logistics, efficiencies, and communicating essential information to drivers and customers. This position reports to the Warehouse Operations Manager.

Customer Service:

• Provide superior customer service and strive to exceed the needs and expectations of internal and external customers
• Maintain a positive relationship with all drivers and customers through effective communication and interaction
• Ensure drivers have the necessary equipment to complete all scheduled deliveries and pick-ups daily
• Communicate with customers on deliveries due to delays, weather, and equipment issues
• Coordinate dispatch and delivery activities between drivers and customers

Equipment Handling, & Maintenance:

• As needed, assist warehouse team with pulling, receiving, and transportation of equipment
• Ensure all equipment is in good condition for deliveries
• Ensure order accuracy

Vehicle Maintenance:

• Ensure that vehicles are well maintained by scheduling service appointments as required
• Ensure Driver Vehicle Inspection Logs are performed before each trip
• Ensure general maintenance supplies are on hand (e.g. wiper fluid, DEF, etc.)
• Schedule mechanical maintenance needs as needed to ensure maximum uptime for vehicles
• Ensure that delivery trucks are kept clean, free of debris and maintained daily

GPS/Routing:

• Ensure drivers are following set routes by dispatch for optimal production
• Provide directions from location to location when needed
• Provide management with reporting on fleet and drivers
• Maintain current fleet and driver information on Fleetmatics system
• Create balanced routes for optimal driver/truck production and fleet efficiency
• Monitor live routes for optimal route and traffic condition
• Confirm drivers are operating in a manner that consistently reflects Encore values
• Keep in contact with drivers to determine progress and provide alternative directions in cases of rush hours or traffic blocks
• Managing and Monitoring of manual and/or electronic log books

High School Diploma / GED

3 years of transportation or logistics experience (fleet management preferred).

Basic Audio-Visual Experience

Basic Computer Skills

Exceptional customer service skills

Understand hours of service rules and regulations

Ability to lead the organization in a safe, efficient and caring manner

General knowledge of vehicle inspection and maintenance

Ability to give, receive and follow written and/or oral instructions

High level of composure and good stress management skills

Alert, focused, and detail-oriented

Proficient using GPS and other routing systems

Knowledge of CDL / non-CDL rated equipment and thresholds

Understanding of air mile rules for both CDL and non-CDL drivers

Have knowledge and understanding of DOT rules and regulations

Ability to work both independently and cooperatively

Good communication skills, both written and verbal, with internal and external customers

Ability to work safely with high degree of quality

High degree of team work with customers, peers, and managers

Ability to use and understand automated routing software

General competencies skills in smart phone use

Superior customer service skills

Demonstrate integrity in all areas

A sense of ownership and responsibility for safety and timeliness

Deliver World Class Service

Hospitality

Ownership

Do The Right Thing

Demonstrates Self-Awareness

Drive Results

Ensures Accountability

See The Big Picture

Decision Quality

Manages Complexity

Value People

Collaborates

Warehouse

Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust.

The working conditions will vary between moderately quiet to noisy…