Operations Supervisor

Ship Monk isn't just a 3PL — we're the tech‑powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more.

• The Operations Supervisor will lead, manage and develop a team of 25 to 30 Ship Monk Associates
• Communicate policies to Associates and act as the primary information source for the team, maintain compliance, consistency, and take corrective action when needed
• Use software to keep records, edit, and manage the inventory flow
• Focus on the productivity, process, and quality of warehouse operations through warehouse KPIs
• Report to upper management on stock levels, issues, employee performance, etc.
• Constantly work to improve processes
• Optimize employee workflow (e.g. submit requests for the appropriate supplies) to maximize productivity
• Ensure that facility equipment is properly maintained and safe
• Communicate with the warehouse manager to make critical decisions
• Train new warehouse associates
• Oversee warehouse sanitation in your assigned department; identify when sanitation fails and take appropriate corrective actions

• Assuaged or Bachelor's degree in Operations, Supply Chain, Management, Engineering, or related field and/or honorable discharge from the United States Military as an NCO or higher rank preferred
• Minimum two years of experience in a supervisory role
• Working knowledge of inventory management software
• Excellent organization, planning skills, and strong attention to detail
• Outstanding communication and interpersonal abilities
• Proven track record of taking ownership, driving results, and managing change
• Ability to dive deep into data and provide thought‑provoking, workable business solutions
• Availability to work on weekends, holidays, and overtime as needed
• Ability to work in a fast‑paced environment
• Must be able to stand for most of the day
• Ability to lift up to 50 lbs.

Ship Monk is an equal‑opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.