Warehouse Manager

Job Summary

The Warehouse Manager is responsible for the inventory and flow of rental assets into and out of the Las Vegas Branch. The role leads the warehouse team and owns four core functional areas—Receiving, Inbound QC, RMA / Defects / Write-offs, and Shipping—while ensuring the warehouse is organized, controlled, and maintained to support daily execution.

The Warehouse Manager owns the following functional areas and the team members assigned to them, while also holding responsibility for overall warehouse organization, stock keeping, and inventory control across the branch.

• Receiving
  —reconciling and closing incoming customer orders, scanning assets, reconciling re-rents and inter‑company transfers (ICTs), and returning equipment to stock.
• Inbound QC
  —testing, cleaning, inspecting, and configuring inbound equipment to a deployable standard, with accurate case labeling and same‑day issue reporting.
• RMA / Defects / Write‑offs
  —tracking defects, e‑cycling, and coordinating repair‑depot shipments within defined timelines.
• Shipping
  —shipping inter‑company transfers and client packages accurately, safely, and on time with complete scanning and tracking communication.

• Lead, supervise, and develop the warehouse team across Receiving, Inbound QC, and Shipping; ensure every task has clear ownership, priorities, and deadlines.
• Foster a positive, high‑energy work environment; coach, motivate, and hold team members accountable to standards with consistency and fairness.
• Provide training and cross‑training so the team can flex to meet workload demands and build bench strength within the department.
• Communicate department objectives and the branch plan regularly; remove blockers and elevate risks with a clear completion plan (what / when / who) the same day they are identified.
• Partner with Production, Project Coordination, Field Operations, and Administration to align labor, equipment, and vehicles to the plan.

• Ensure incoming RAs are reconciled and closed within 2 business days of physical return receipt; publish a documented completion plan when large returns require more time.
• Ensure all barcoded equipment is scanned into Smart Ops and received off orders in Emerald.
• Oversee reconciliation of re‑rents, ICTs, and purchases; ensure newly owned equipment is barcoded cleanly and consistently and that old labels are removed.
• Ensure equipment is physically returned to correct stock locations—no unlabeled “parking” on carts.
• Monitor Open Orders and drive action to close within 2 business days of the Off Rent date.

• Ensure inbound equipment is tested, cleaned, inspected, and confirmed to standard configuration with all required accessories present.
• Ensure cases are labeled clearly and consistently and equipment is returned to the correct, properly labeled location.
• Ensure damages and missing accessories are reported in the SharePoint Damage & Loss tracker the same day they are identified.
• Prioritize equipment with immediate Production need as identified by Production and the Control Center.

• Ensure defects are reported and tracked in the SharePoint Damage & Loss tracker with accurate ecodes.
• Ensure faulty equipment is shipped to the repair depot within 5 business days of ship notification, and e‑cycled within 5 business days of notification from Repair.
• Maintain a visible queue of RMA / defect items with status and next action; follow up on stagnant items that lack direction.

• Ensure ICTs and client packages are picked, packed, and shipped accurately, safely, and on time per Shipping Standards.
• Ensure transfers are scanned accurately, tracking information is recorded in Smart Ops, and tracking is communicated to receiving branches and Sales by end of day.
• Review the Outstanding Transfer Out list weekly and clear old or unused transfers.

• Serve as the 5S / LEAN champion for the warehouse; maintain orderly, clean, safe, and optimized work areas.
• Own overall warehouse organization and stock keeping; ensure equipment is stored in correct, labeled locations,…