Returns Specialist - Las Vegas

Be part of something bigger.

At Codale Electric, we’re proud of the role we’ve played in projects like the new Salt Lake Airport, the Las Vegas Raiders stadium and Soleil Lofts, as well as our role in housing, commercial, and industrial projects of every size throughout the Intermountain West. We strive to be the best wholesale distributor in the area and invite you to be part of building the future.

At Codale Electric, we’re proud of the role we’ve played in projects like the new Salt Lake Airport, the Las Vegas Raiders stadium and Soleil Lofts, as well as our role in housing, commercial, and industrial projects of every size throughout the Intermountain West. We strive to be the best wholesale distributor in the area and invite you to be part of building the future.

The Returns Specialist is responsible for receiving, inspecting, validating, and processing customer returns for both stock and non-stock material. This position ensures returned products are accurately verified, documented, and processed in accordance with company policies and procedures. The Returns Specialist works directly with Sales, Customer Service, vendors, Accounting, and warehouse operations to support return authorizations, non-stock vendor returns, customer credit processing, and proper handling of returned material.

This role is focused on return processing and material validation. It is not responsible for overall inventory management, purchasing activities, cycle counting, or inventory control functions.

• Receive and inspect customer-returned stock and non-stock material.
• Verify part numbers, quantities, product condition, and packaging against return documentation, sales orders, invoices, and supporting paperwork.
• Determine eligibility of returned material based on company return policies and established procedures.
• Accurately process return transactions in company systems in a timely manner.
• Maintain complete and accurate return documentation, notes, and related records.
• Identify, communicate, and help resolve discrepancies involving returned materials.

• Inspect returned material for damage, defects, signs of use, condition issues, and compliance with return requirements.
• Validate returned products against supporting documentation and company standards before processing the return.
• Confirm whether material is eligible to be returned to stock, staged for non-stock return processing, or escalated for review.
• Escalate questionable, damaged, defective, or non-compliant materials.
• Ensure returned material is labeled, staged, and organized appropriately.

• Process approved stock returns in accordance with company procedures.
• Ensure validated stock material is properly identified, labeled, and prepared for return to the warehouse location.
• Put away approved stock material in designated locations.
• Maintain an organized returns staging area.

• Work directly with vendors and manufacturer representatives to request Return Goods Authorizations.
• Prepare, submit, and maintain documentation required for vendor return approval.
• Coordinate the non-stock return process from initial request through final vendor resolution.
• Track open vendor return requests and follow up.
• Ensure non-stock returns are processed in accordance with company and vendor requirements.
• Maintain detailed records of vendor return activity.

• Process customer credits accurately and in accordance with company policies.
• Verify all required documentation before processing credits.
• Coordinate with Sales, Customer Service, Accounting, and warehouse teams.
• Apply freight charges, restocking fees, and vendor credit information as required.
• Maintain complete records of all customer credits issued.
• Escalate credit exceptions or incomplete documentation.

• Monitor outstanding returns and follow up on unresolved transactions.
• Communicate return status updates.
• Follow company safety procedures.
• Support continuous improvement efforts.
• Perform other related duties as assigned.