Client Service Specialist; Part-Time

Team Builders is a community-based behavioral health organization with a vision to provide unconditional care to adults, children and families. Team Builders’ commitment also translates to its employees and their families. Team Builders truly promotes work-life balance and creativity. Team Builders encourages employees to pursue their passions, participate in educational opportunities, and enjoy the work they do. Team Builders offers supervision and training opportunities to all its staff.

Team Builders also sets high expectations for achieving excellence in service to the community. The pursuit of excellence is fundamental to employee success and growth within the organization.

Team Builders is a community-focused behavioral health organization offering a wide range of services, including individual and family therapy, psychiatric evaluations, medication management, and specialized interactive modalities such as sandplay and art therapy. We also provide Comprehensive Community Support Services (CCSS), psychosocial rehabilitation, and supportive housing assistance.

We are committed to fostering work-life balance, creativity, and professional growth, and we offer extensive clinical supervision and training to support our staff’s success and development.

We believe that taking care of our community starts with taking care of our team. Team Builders offers a robust rewards package designed for your well-being:

• Medical, Dental, and Vision Insurance for eligible employees with 75% employer contribution toward base plan election
• 9 Paid Holidays
• Sick Accrual
• Vacation Accrual
• Bereavement
• Parental Leave
• 401(k) Retirement Plan
• Eligibility for Federal HRSA Public Service Loan Repayment Programs

As the heart of our Las Vegas front office, you will:

• Be a Welcoming Presence: Greet clients with warmth, providing a comforting environment for those seeking support.
• Coordinate Care: Manage psychiatric service scheduling, perform brief intake interviews, and verify insurance to ensure seamless access to care.
• Empower Families: Build positive relationships with parents and caregivers, assisting them with essential paperwork and program enrollment.
• Drive Success: Collaborate with our clinical team and school partners to process referrals within 24 hours, ensuring no one waits for the help they need.

• A Natural Communicator: You are friendly, professional, and ideally bi-lingual (English/Spanish) to best serve our diverse Northern New Mexico community.
• Detail-Oriented: You’re a pro at multitasking—handling everything from Google Suite and EMR data entry to maintaining a pristine lobby [Original Draft].
• Committed: You hold a High School Diploma/GED (Bachelor’s preferred) and are dedicated to upholding the highest standards of conduct.

The Client Services Specialist (CSS) serves as the primary front desk representative and is responsible for the daily operations of the front office. The CSS is accountable for day-to-day front desk functions and is expected to demonstrate a strong sense of ownership, initiative, and independence to ensure an efficient, consistent, and well-organized front office workflow.

The CSS is responsible for fully owning front desk workflow, ensuring that client intake, scheduling, communication, and administrative processes are completed efficiently, accurately, and in alignment with organizational expectations. This role serves as the central point of front office operations and is essential to maintaining smooth and timely client access to services.

The CSS is the first point of contact for all clients, caregivers, and visitors and is responsible for consistently providing a welcoming, organized,…