Customer Service Representative

Future Opening:
Customer Service Representative

• 401(k)
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• Competitive compensation and comprehensive benefits, including health, dental, vision, and 401(k) matching.
• Paid time off and a rotational weekend schedule.
• On-the-job training with growth and advancement opportunities.
• Collaborative, open-concept office environment with a supportive team.

We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.

• Answer customer questions via phone, email, and in-person
• Assist clients with updating policies, payments, and other services
• Proactively assist customers to prevent cancellations and retain their business.
• Resolve issues efficiently, ensuring satisfaction and loyalty.
• Provide accurate information on insurance products, policies, and services.
• Document customer interactions and follow up to ensure resolution.
• Identify opportunities to upsell or cross-sell additional products.
• Collaborate with internal teams to solve complex issues and deliver seamless service.

• 1+ year of phone-based customer service experience.
• Background in insurance environment
• Exceptional communication, problem-solving, and multitasking abilities.
• Positive attitude, team-oriented mindset, and a commitment to outstanding customer experiences.

Compensation: $17.50 - $21.50 per hour

Do you have Property and Casualty License?

Are you currently located in the Las Vegas area and able to work in person?