Parking Call Center Agent - Corporate

Las Vegas, Nevada

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

In this role, you will handle a high volume of calls with the highest degree of courtesy and professionalism to resolve customer issues which include customer questions, complaints, and inquiries. All calls must be logged in our call log database and all call log activity will be reviewed on a daily basis. You will offer alternative solutions with the objective of retaining customer’s satisfaction.

You will communicate with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Also, you will makes financial decisions to protect/collect revenues and adjusts customer accounts.

• $14.40 per hour

• Provide excellent customer service via telephone to guests who need parking/garage related assistance.

• Accurate record keeping of all logs & notes for call resolution.

• Actively monitor all parking related equipment and troubleshoot as needed. If remote troubleshooting doesn’t resolve issue then initiate service with Service Provider.

• Communicate with onsite parking personnel (Ambassador &/Or management team) to help resolve any parking equipment issues.

• Provide exceptional service to all guest.

• Must be at least 18 years of age

• Must have a High School diploma, GED or equivalent

• At least one (1) year of prior relevant experience in customer service, call center, accounting or relevant field.

• Wellness incentive programs to help you stay healthy physically and mentally.

• Health & Income Protection benefits (for eligible employees).

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

• Free parking on and off shift.

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.