Student Success Coach

Position Information Position Position Student Success Coach Full Time/Part Time Full Time/Part Time Full Time Job Type Job Type Regular Position Summary

The Student Success Coach is responsible for actively promoting a positive and successful learning experience for students in an effort to increase student retention, success and completion. Oversees registration, class placement assessments, and presents a comprehensive orientation program aimed at motivating and engaging new undergraduate students. Assists students with goal setting and providing continuous communication and follow-up to maximize goal attainment.

Responsible for freshman enrollment and new student orientation processes; develops and presents student success strategies to undergraduate students; provides accurate individualized success coaching to a group of assigned undergraduate students. Qualifies and supports students in the Enrollment Success Program to provide students with pro-active interventions for early alert, satisfactory academic progress plans, and other student needs. Assists students with setting goals and identifying, planning for, and overcoming potential obstacles and defining steps in education and career planning;

builds rapport and trust with students to support successful goal completion; monitors student progress toward goals; conducts follow up; offers coaching as needed. Provides assistance to problem solve issues that arise related to progress towards goals, persistence, and attendance through the use of the University’s early alert system. Monitors student assessment scores, attendance, and maintains advising record in Degree Audit and Tutor Trak for co-curricular assessment of coaching session’s outcomes with appropriate documentation with software systems.

Supports undergraduate students from enrollment through graduation. Provides academic coaching to undergraduate students through multiple modalities. Participate in trainings. Student monitoring to include closely tracking students’ progress, through communication and analytics, for each academic term, to ensure class attendance & academic progress and to proactively identify at-risk students, determine potential issues, and connect them to appropriate resources. New Student Orientation and Onboarding Point of contact for student onboarding once the initial admission process is complete.

Serves on various departmental and institutional committees as requested. Maintains regular attendance. Performs other duties as assigned. Be familiar with campus resources and provide referral accordingly. Bachelor’s degree in education, counseling, psychology or related field from an accredited institution of higher learning recognized by the US Department of Education.

Master’s degree Experience in providing service to students.

May require working evenings and weekends. Requires limited travel.

Knowledge of and ability to follow college policies and procedures Knowledge of current technologies and word processing, database, presentation, and spreadsheet software, specifically Microsoft Office applications Knowledge of educational advising, tutoring and test administration, principles, practices, techniques and theory Knowledge of student success initiative development and implementation Knowledge of student resources, referrals and services Skill in presenting ideas and concepts orally and in writing to a diverse audience and adapt communication style to that audience Network effectively in order to forge strong stakeholder relationships that maximize recruitment efforts and facilitate matriculation Relate to a diverse population…