IT Bench Technician

About Us:

Effortless Office partners with our customers to make IT effortless so they can focus on their business. As a Hybrid Managed Services Provider (MSP) with a focus on providing world-class customer experience, we deliver and fully support secure cloud solutions as well as comprehensive managed IT and network services.

We areseekinga skilled and detail-oriented On-Site Bench Technician to join our technical support team. The Bench Technician will be primarily responsible for receiving, managing the inventory of, configuring, and shipping client hardware orders. They will also occasionally spend time diagnosing, repairing, andmaintainingvarious typesof computer hardware and other electronic devices. This position requires strong technical expertise, problem-solving skills, and the ability to work efficiently and independently in a fast-paced environment.

Location:

Las Vegas, NV

Schedule:

Monday – Friday 8:00 am – 5:00 pmpacific
Hourly Rate: $21 - $24 per hour
Benefits:

• Health, dental, and vision insurance
• 401K+ employer match
• Paid time off and holidays
• Opportunities for career growth and development
• Formal and structured mentorship
• Training and certification support

• Provide exceptional customer service in person, over the phone, and in writing to a variety of external and internal customers.
• Communicate clearly about the status of configurations or repairs and provide realistic timelines for job completion.
• Maintain a positive, can-do attitude – especially when things get busy
• Utilize Autotask ticketing system to prioritize, track and document all work.
• Follow documented processes to configurevarious typesof hardware to specificationsrequired
• Provide computersupport;including software and hardware troubleshooting,configuration and installation.
• Perform routine maintenance and upgrades on computer systems, including hardware and software updates.
• Use diagnostic tools properly todetermineissues with hardware and software
• Diagnose, troubleshoot, and repair hardware issues on devices such as desktops, laptops, etc.
• Conduct component-level repairs and replacements, such as motherboards, hard drives, power supplies, and memory.
• Test and install operating systems, drivers, and software as needed.
• Remotely access computer hardware and software toassistteam members with troubleshooting issues
• Stay current withnew technologies and advancements in hardware and software.
• Receive shipments and QA shipment manifests to confirm order items and quantities are correct.
• Inventory assets and ensureaccurateentry of inventory in asset management systemin order tomaintaincorrect inventory quantities.
• Pack and prepare shipments for delivery
• Be reliable and detail oriented
• Follow up on all assigned open service tickets to ensuretimelyand effective resolution of issues.
• Maintainaccuratedocumentation of work done – configurations completed, repairs, diagnostic tests, and parts used.
• Sort, inventory, package, and prepare recyclable electronic waste for shipment
• Ensurea clean, safe, and organized workspace is maintained.
• Provide onsite support related to equipment installation when needed.

• EXPERIENCE:
  
  Minimum of 2 years of experience in computer hardware repair or a related technical role.
• EDUCATION:
  
  A high school diploma or GED is required; some college coursework inIT or relevant technical certifications (CompTIA A+) are preferred.
• Strong knowledge of hardware components, troubleshooting techniques, and electronic repair processes.
• Exposure to a wide range of operating systems, including Windows, macOS, and UNIX.
• Familiarity with common diagnostic tools and equipment for testing and repairing hardware.
• Excellent problem-solving skills and the ability to work independently or as part of a team.
• Strong customer service skills with the ability to communicate technical concepts clearly.
• Valid driver’s license and reliable transportation for traveling to our office.
• Ability to lift and carry heavy equipment (up to 50lbs).

At EO, our employees are what makes us special. We are a highly collaborative company witha very involvedsenior leadership team that invests in their staff. We strive to be a company where…