Infrastructure Support Specialist Lead

Please see Special Instructions for more details.

Position Information Position

Full Time/Part Time

Full Time/Part Time Full Time

Job Type Regular

Under general direction of the Network Manager, provides integrated research, intermediate professional level support in areas of moderately advanced complexity such as system and/or storage and/or network, hardware, system level tools and software initiatives, including, but not limited to installation, configuration, maintenance, and support of these systems and/or networks. Requires intermediate knowledge of systems, storage, security or network analysis. Provides technical or functional guidance to users/departments and IT staff in the planning and implementations of applications, systems or networks projects.

May supervise or provide functional direction to assigned student employees.

• Uses discretionary judgement to consult with users and/or other university departments to collect information/gather requirements for existing or proposed network, security, computing devices, server systems, and upgrade planning;
• Provides input regarding design and cost, coordinates tasks for the installation/maintenance of networks or systems for projects;
• Participates in the development of and provides individual and/or group instruction and/or training on operating systems, security and privacy, and other applications; assists users in maximizing use of networks and computing systems;
• Recommends solutions for network, hardware, software or system security projects in support of the departments strategic goals; uses judgment in selecting among authorized procedures or alternatives and seeks assistance when guidelines are inadequate;
• Records and maintains hardware and software inventories, site and/or server licensing, and user access and security; researches and recommends hardware and software development, purchase, implementation;
• Prepares detailed flow charts and diagrams outlining systems, applications, or network capabilities and processes; documents projects and may write user instructions and/or documentation;
• Plans and implements in-depth cyber security, including building firewalls, applying cryptography to network applications, managing host security, file permissions, and file system integrity, managing and implementing roles, and adding and deleting users according to business rules;
• Troubleshoots and resolves technical issues of moderately advanced complexity;
• Provides on-call support for network, hardware, software and/or system security services including user access and computer configuration;
• Evaluates and tests new or modified software programs and software development procedures used to verify that programs function according to user requirements and conform to established guidelines and best practices;
• Assist in the development, configuration, implementation, monitoring, maintenance and management of cloud systems and underlying cloud platforms. Assist in setting up public or private cloud systems. Monitor and maintain balance cloud workloads managing them in automated fashion;
• Maintains currency of knowledge with respect to relevant state-of-the-art technology, equipment, and/or systems;
• May be responsible for administration and oversight of technology projects;
• Ability to maintain emotional control under stress;
• Performs miscellaneous job-related duties as assigned.

EDUCATION
:
Bachelor's degree in a technology related field.

EXPERIENCE : At least 2 years of progressively responsible experience directly related to the duties and responsibilities specified or an equivalent combination of education and experience are acceptable.

• Demonstrated experience in Enterprise Microsoft…