Event Security Supervisor

Sphere Entertainment Co. is a leader in immersive experiences, technology and media. The Company includes Sphere, an experiential medium powered by advanced technologies. The first Sphere opened in Las Vegas, with a second venue planned for Abu Dhabi. In addition, the Company includes MSG Networks, which operates two regional sports and entertainment networks, MSG Network and MSG Sportsnet, as well as a direct-to-consumer and authenticated streaming product, MSG+, delivering a wide range of live sports content and other programming.

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The Sphere Event Security Supervisor will be accountable for providing an exceptional guest experience throughout Sphere as it relates to event security. This role will focus on partnering within Venues, and across functions, to get work done through others in a fast paced and dynamic environment. Success in this role is demonstrated by creating a safe and secure environment without sacrificing an exceptional guest experience, committing to continuous learning and development, and achieving business results.

Reporting to the Manager of Security, the Event Security Supervisor is responsible for the supervision, coordination, and leadership of event security personnel during daily operations and live events. This role requires strength in people management, attention to detail, decision-making under pressure, and the ability to lead by example while delivering exceptional service and maintaining safety in complex, fast-paced environments.

• Accountable for daily supervision and leadership of event security officers.
• Lead and develop front line colleagues ensuring employees are engaged, upbeat, and capable of delivering exceptional guest experiences in a safe and secure environment. Ability to work collaboratively with other departments to achieve company objectives, especially in emergency situations and times of crisis.
• Assess, train, evaluate, and coach front line colleagues utilizing previous experience and company provided programs.
• Lead, supervise, and support event security officers before, during, and after events across various posts, ensuring safety and service standards are met.
• Respond to and resolve security incidents, guest concerns, and medical emergencies with sound judgment, discretion, and urgency.
• Conduct pre-shift briefings, evaluate team readiness, and maintain staff accountability for equipment, conduct, and performance.
• Maintain up-to-date incident reports, administrative logs, schedules, and other required documentation for operational continuity.
• Address VIP security walkthroughs, conduct site advances, and assist with special operations or high-profile events as needed.
• Oversee maintenance of security work spaces and coordinate with Facilities teams for cleanliness, inventory, and operational readiness.
• Exhibit initiative, dependability, and emotional intelligence in interactions with guests, staff, and executive leadership.
• Responsible for various administration items such as scheduling, invoices, incident reports, daily reports, and documentation logs.
• Responsible for ensuring that security office space and equipment is prepared to support security operations. Works with adjacent teams to address maintenance, custodial, and facility issues and improvements.
• Addresses customer concerns, feedback, and suggestions in a timely and efficient manner
• May be tasked with managing or supporting additional security programs that facilitate security operations such as equipment inventory, conducting security advances and walkthroughs for visiting VIP's, improving team processes, completing long term projects, and representing security leadership to other internal teams.
• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.
• Supervise Event Security Officers

• The ideal candidate will have a minimum of 3-5 years’ supervisory experience (preferred union experience) in the security, law enforcement, or military field, and preferably have knowledge of events, sports, theatre…