Terminal Manager

Position Summary

Manages and controls the freight operations of a local terminal. Assigns responsibilities and directs personnel to keep terminals operating efficiently.

• Manages and coordinates terminal employee activities to provide effective and efficient operations.
• Investigates and resolves all complaints and discrepancies.
• Interviews and selects candidates and coaches employees.
• Enforces compliance with all organizational policies, procedures, and government regulations.
• Analyzes and reviews financial and operational reports to determine trends and increase profitability.
• Monitors and improves operational processes to enhance efficiency.
• Collaborates with cross‑functional teams to align and review reporting needs.

• Must be at least 18 years of age.
• High school diploma or GED.
• Authorized to work in the United States.
• Read, write, communicate and comprehend the English language to perform the various tasks of the job, including but not limited to: converse with co‑workers and members of the general public, understand oral and written instructions, respond to questions and inquiries from management and government representatives, and accurately complete documents, reports and records required of the position.

• Bachelor’s degree in business or a related field.
• 5+ years of terminal operations experience.
• Proficiency in Microsoft Office and transportation management applications.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Primarily office‑based with frequent time spent on the dock and yard areas with exposure to seasonal weather conditions (heat, cold, rain, snow), loud noise levels, dust, and moving equipment such as forklifts, trucks, and trailers. Requires frequent use of standard office equipment, including computers, phones, and related technology to manage schedules, reports, and communications.

Requires the ability to sit, stand, and walk for extended periods of time. Must be able to climb stairs, move between dock and office areas, and occasionally assist with loading/unloading freight. May involve lifting, carrying, or moving materials up to 100 pounds when supporting dock operations. Must have sufficient mobility to navigate the dock and yard safely, including stepping onto and off equipment, bending, stooping, and reaching as needed.

Ability to work extended hours, including nights, weekends, or holidays as business needs dictate. Position requires flexibility to respond to operational issues outside of standard business hours. Must consistently comply with all company and regulatory safety policies and procedures. Adequate vision and hearing (with or without correction) to read, prepare, and communicate information. May require occasional travel between company facilities and ability to operate a motor vehicle.

$85,600.00 - $ annually, based on experience. This position is bonus eligible.

At Saia, your success is our success! That’s why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won’t go unnoticed. With hundreds of terminals across the country and growing, we’re always looking for more collaborative and motivated individuals to join our team.

We offer competitive compensation, comprehensive benefits, and opportunities for professional growth.

Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.