Client Services Operations Support Representative

Client Services Operations Support Representative I

Location:

Lathrop, CA (full‑time, on‑site). Salary: $17–$19 per hour.

• Provide clerical support, including copying, filing, processing documents and mail, and basic data entry.
• Process incoming correspondence and post payments (checks, EFT, debit/credit card).
• Make outbound phone calls to insurance carriers and healthcare providers to gather payment information.
• Enter data into various applications/systems as required for workflow.
• Ensure accuracy and efficiency, adhering to company policies, client procedures, federal & state regulations, contractual compliance, and quality/productivity goals.
• Maintain required client clearances for system/record access.
• Complete assigned training with acceptable scores and apply training knowledge.
• Perform additional tasks and duties as assigned.

• Basic proficiency in Microsoft Excel and Word.
• Familiarity with general office equipment and ability to learn new tools quickly.
• Basic problem‑solving and written and oral communication skills.
• Fast, accurate typing with 10‑key ability.
• Basic math for calculating numbers and percentages.
• Strong follow‑up, multitasking, prioritization, and organizational skills.
• Detail oriented, independent and collaborative, with positive team attitude.
• Customer‑service focus.

• High school diploma or equivalent (proof required).
• One year or more of related office clerical or customer‑service experience preferred.

• Experience working in a customer‑service or clerical job.

• Medical, dental, vision, and HSA/FSA options.
• Life insurance coverage.
• 401(k) savings plan.
• Family/parental leave.
• Paid holidays and paid time off.

Regularly sits at a desk, uses office phone/headset, computer screen, keyboard and mouse. Regularly reads and comprehends electronic or paper information. Regularly sits/stands 8+ hours per day. Occasionally lifts/carries/pushes/pulls up to 10 lb.

Must pass a pre‑hire criminal background check and drug test. May be required to obtain and maintain client‑required clearances, including regular background and drug screenings post‑hire.

Machinify is committed to creating a diverse environment and is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, religion, gender, gender identity, sexual orientation, pregnancy, disability, genetic traits, medical condition, marital status, citizenship status, military service status, political belief status, or any other consideration made unlawful by law.