Client Services Operations Support Representative

Client Services Operations Support Representative I

The Client Services Operations Support Representative I is responsible for providing clerical support and efficient processing of high-volume transaction-oriented assignments for Performant’s Healthcare Eligibility and Recovery Services business operations located in Lathrop, CA. This is a full-time, on-site position.

Hiring Range: $17 - $19

• Provides clerical support including copying, filing, processing documents and mail, performing basic data entry, phone calls, and operating general office equipment.
• Processing incoming correspondence, including posting payments (checks, EFT and debit/credit card).
• Some phone work is required contacting insurance carriers and healthcare providers to gather payment information.
• Data entry into various applications/systems as may be required for applicable workflows.
• Accurately and efficiently performs assigned tasks ensuring adherence to all company, departmental and client policies, procedures, federal & state regulations, contractual compliance, and other requirements/standards.
• Achieves or exceeds quality and productivity expectations and other assigned goals/objectives.
• Obtain and maintain any client clearances for system/record access as may be required for position based upon client and work assignments.
• Completes assigned training on time and with acceptable scores. Demonstrates understanding of training materials and applies knowledge in appropriate situations.
• Completes other tasks and duties as assigned to meet business needs.

• Ability to perform basic tasks in Microsoft Excel and Word programs with occasional assistance
• Basic use of general office equipment and easily adapts to new office equipment and tools.
• Basic problem-solving skills and good communication, both written and oral, skills.
• Ability to quickly learn internal and client applications easily.
• Fast and accurate typing and 10-key skills
• Basic math skills to calculate numbers and percentages
• Demonstrated timely follow-up skills, ability to multi-task and prioritize workload.
• Very detailed oriented and highly organized
• Ability to prioritize daily workloads and meet daily deadlines
• Able to work efficiently independently and collaboratively promoting a positive team environment
• Strong customer service skills
• Must be responsible, dependable, and reliable

• Some experience working in a customer service or clerical job is required. One (1) year or more of related office clerical support experience is preferred.
• High school diploma or equivalent is required and proof of such will be sought prior to hire.

Machinify offers a wide range of benefits to help support a healthy work/life balance. These benefits include medical, dental, vision, HSA/FSA options, life insurance coverage, 401(k) savings plans, family/parental leave, paid holidays, as well as paid time off annually. For more information about our benefits package, please refer to our benefits page on our website or discuss with your Talent Acquisition contact during an interview.

If working in a hybrid or fully remote setting, access to reliable, secure high-speed Internet at your home office location is required. Proof of such may be required prior to an offer being made. It is the Employee’s responsibility to maintain this Internet access at their home office location.

• Regularly sits at a desk during scheduled shift, uses office phone or headset provided by the Company for phone calls, making outbound calls and answering inbound return calls using an office phone system; views a computer monitor, types on a keyboard and uses a computer mouse.
• Regularly reads and comprehends information in electronic (computer) or paper form (written/printed).
• Regularly sit/stand 8 or more hours per day.
• Occasionally lift/carry/push/pull up to 10lbs.

• Must submit to, and pass, a pre-hire criminal background check and drug test (applies to all positions). Ability to obtain and maintain client required clearances, as well as pass regular company background and/or drug…