IT Support Specialist

Raymond West is looking for a dynamic IT Support Specialist to join our team. This position is responsible for handling Level I and II technical support.

• Sets up and maintains various network and computer related hardware and software.
• Establishes and maintains network users, user environment, directories, and security.
• Responds to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs.
• Remains abreast of changes in user and system software and hardware requirements.
• Monitors and administers the network, keeping system information up to date in various logs and spreadsheets.
• Troubleshoots minor networking problems.
• Loads and updates software applications as required.
• Helps maintain storage usage of the network, network printing, and network technical resources.
• Maintains access to the network, files, security, and rights.
• Installs, troubleshoots, and maintains video conferencing equipment.
• Works as part of on‑call rotation with other support team members to provide support after business hours or on weekends as needed when urgent requests arise.
• Maintains inventory for branch location and company.
• Works on site at primary location unless otherwise approved.
• Visits other branch locations as required.

• Excellent written and verbal communication skills.
• Excellent organizational and time‑management skills.
• Proficient in Microsoft Office Suite and similar software.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to speak effectively before groups of customers or employees of the organization.
• Ability to maintain effective working relationships with employees, co‑workers, and managers in other departments.
• Willingness to work off‑hours as needed and assume more responsibility as required.
• Superior typing ability; accuracy is essential.
• Ability to communicate with all levels of employees both verbally and in writing.
• Present a clean, neat appearance, mature, and responsible.
• Maintain an organized and tidy work area.
• Manage time effectively.
• Maintain a professional attitude in all matters.
• Willing and able to learn quickly and perform accurately and neatly with a degree of flexibility.
• Motivated for continuous self‑development and training.
• Willing to comply with the employee handbook.

• Preferred: bachelor’s degree.
• Associate degree (A.A.) or equivalent from a two‑year college or technical school; or six months to one year of related experience and/or training; or an equivalent combination of education and experience.

• 10% (approximately 4 hours a week).
• The employee must be able to be insured by Raymond West.

• Desk‑bound with light traveling.
• Prolonged periods of sitting at a desk and working on a computer.
• Specific vision abilities required: close, distance, color, peripheral, depth perception, and ability to adjust focus.
• Occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
• Occasionally required to lift and/or move up to 25 pounds.

• Weekdays (Monday through Friday), 7 a.m. through 5 p.m. (or variable as required).
• On‑call rotation with other support team members to provide support after business hours or on weekends as needed.

• The hourly range for this position is $25.00 – $31.00. The specific pay offered may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location.

Qualified candidates must be able to pass a pre‑employment physical and drug screen.

Raymond West provides medical, dental, vision, 401(k) with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday pay, and a supportive team environment.

We are an equal opportunity employer and encourage all qualified persons to apply. We encourage qualified military veterans and persons with disabilities to submit their resume online. We will consider qualified applicants with criminal histories in accordance with the FCO. We are a drug‑free company.

• 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.