Engineer - Deployment - ArcBest Job Lathrop area,California USA,Language/Bilingual

Position: Engineer I - Deployment - ArcBest

Independently manage deployments for small to medium customer sites.
Perform 2D/3D site mapping, facility layout planning, and network analysis.
Configure and troubleshoot AMRs, networks (Wi-Fi, LTE/5G, CBRS), and Vaux systems.
Support the customer by providing expertise during the installation and configuration of Vaux systems.
Implement policies, procedures, and workflows to support consistent application of practices and compliance regulations.
Deliver customized training and certification programs to customer stakeholders.
Document deployments in preparation to hand off to the long-term support team.
Demonstrate correct and safe equipment operation.
Work in a team setting to accomplish departmental goals.
Collaborate with Product teams to resolve potential issues/bugs and provide feedback on lessons learned.
Provide technical assistance and troubleshooting support to robotics software engineers, helping to diagnose and debug issues related to software performance, compatibility, and functionality.
Maintain a positive attitude in a highly intense environment.
Other duties and projects, as assigned.
Bachelor's Degree in Robotics, Mechatronics, Computer Science, or related field, preferred
Equivalent work experience in relevant technical field may also be considered.
1 year of experience in deploying and/or supporting robotic systems.
1 year of experience in either software development or technical support.
1 year of experience in managing and supporting Windows and Linux operating environments.
Proficient in Linux, Microsoft Office Suite, HTML, Confluence, and Jira.
Proven ability to diagnose and resolve complex technical issues, collaborate with cross‑functional teams, and create clear technical documentation.
Excellent verbal and written communication skills.
Commitment to exceptional customer service, with the flexibility to participate in on‑call rotations and adapt to changing priorities in a fast‑paced environment.
Ability to understand and link related business requirements with corporate strategies and capabilities.
Proficient in conducting Root Cause Analysis (RCA) for intricate system issues.
Working knowledge of ROS/ROS2, version control, and networks (such as DNS, DHCP, SSL, OSI Model, and TCP/IP).
Possess a mix of technical prowess and adeptness in supporting our Autonomy system.
Ability to adapt in dynamic environments, apply strong problem‑solving skills, think creatively, manage projects effectively, and exhibit a high level of drive and motivation.
Ability to have a consulting mindset, a deep sense of accountability, meticulous attention to detail, a fervor for software and operational issue resolution, expertise in technical support, and a collaborative spirit within the Autonomy team.

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