Area Manager Urgent Care

Manager, Area II

Manages and provides operational leadership to assigned areas of the Medical Foundation/ Outpatient Clinics ensuring that they meet the organizational goals and initiatives of patient and team safety, affordability, quality, patient satisfaction and access. Plans and organizes operations and resources to ensure effective and efficient delivery of patient care consistent with applicable laws, standards and regulations. Establishes protocols and practices, ensuring compliance with department, affiliate, operating unit, and/or system standards, policies and procedures, local and state standards, and applicable laws and regulations.

Takes a strategic and tactical approach in identifying best practices and standardizing workflows/processes, and developing plans of action to implement changes. Establishes and manages capital and operational budgets to achieve financial targets via effective utilization of personnel, resources and supplies. Develops and maintains a solid partnership with internal and external peers, leaders, and/or local/state/federal agencies to facilitate and collaborate on initiatives or issues resolution.

Provides guidance and/or direct intervention in resolving challenging or complex situations.

To be in the Manager, Area II, the job should meet 3 of the 5 following criteria:

- Multiple physical locations, - 30+ employees - 10+ providers - $3MM+ Operating Expense - Extended hours (open evenings and weekends)

Operations:

• Works with Medical Foundation/ Outpatient Clinics and system leaders on solutions to support the strategic and operational goals of the medical foundation and its medical groups.
• Collaborates with Medical Group Leaders and department managers and supervisors to optimize clinician support, patient flow and customer service.
• Establishes protocols and practices, ensuring compliance with department, affiliate, operating unit, and/or system standards, policies and procedures, The Joint Commission standards, and applicable laws and regulations.
• Takes a strategic approach in identifying best practices and standardizing workflows/processes and developing plans of action to implement changes.
• Establishes and communicates priorities and operational objectives to ensure business results are achieved.
• Makes rounds with staff, patients and physicians, listening to concerns and issues, conducting service recovery, and ensuring appropriate patient care.
• Reviews patient complaints and incidents, responding as appropriate and develops improvement plan with supervisor or lead.
• Directs or leads continuous improvement efforts using Lean or other process improvement methods and concepts.
• Ensures appropriate records are maintained for documentation and audit purposes.
• Promotes efficient and effective communications between departments and/or business teams to improve and standardize work flows.
• Identifies and works to remove barriers that may hinder the the delivery of care or the achievement of process/productivity improvement and efficiency.
• Provides guidance and direct intervention in resolving challenging or complex situations.
• Develops, implements and/or ensures corrective action plans are implemented to address or minimize operational risk.
• Manages vendor contracts to ensure terms and conditions follow operating unit and/or system protocols.
• Keeps leadership informed of operations and escalates complex issues requiring higher level intervention.
• Develops and maintains a solid partnership with internal and external peers, leaders, and/or local/state/federal agencies to facilitate and collaborate on initiatives or issues resolution.

People:

• Provides and fosters an inclusive work environment that encourages staff engagement and collaboration, establishing a culture of teamwork.
• Manages assigned staff, makes hiring and termination decisions, and reviews and approves timekeeping records.
• Establishes expectations with all direct reports, holds individuals and work teams accountable, and ensures job descriptions accurately reflect job responsibilities and expectations.
• Evaluates staff performance and makes/recommends associated merit increase. Provides constructive feedback, coaching and counseling. Implements disciplinary actions and/or performance improvement plans to achieve desired performance. May work with leadership when major disciplinary action is necessary or in consultation with Human Resources.
• Provides opportunities for career development, role expansion, and cross-training.
• Monitors department training and orientation plans, ensuring staff meets competency requirements and participates in appropriate education and training programs.
• Conducts staff meetings for informative and educational purposes.
• Responds timely to alleged violations of policies, procedures, regulations and standards of conduct by evaluating or initiating investigative procedures.
• Ensures staff maintains current and appropriate professional credentials

Financial Management:

• Develops and ensures adherence to a budget for…