Returns Lead and Receiving Lead

Compensation/

Schedule:

Returns Lead - $19.00 + $1.00 2 shift Lead Tue - Sat 1:00pm - 9:30pm

 Receiving Lead - $20.00 + $1.00 2 shift Lead Mon - Fri 5:30pm - 2:00am

The Returns Lead efficiently and effectively inspects and follows through to
 ensure that every furniture that has been returned is properly process.

 The Returns Admin is responsible for solving any potential issues that may arise
 during the return process, such as proper return code assignment, errors that
 lead to the return of merchandise, responsible to follow up with Home Stores in
 order to communicate the root cause of errors or potential errors and support
 the creation of a sustainable and error free process, responsible to follow up
 with HS Distribution Centers in order to communicate the root cause of errors or
 potential errors and support the creation of a sustainable and error free
 process. The Returns Admin is also responsible to present to Senior Managers the
 returns results and research findings. The Returns Admin is responsible to
 reconsolidate systems to make sure returned items have the proper designation
 code and are properly disposed and allocated in the system. The return Admin
 will be responsible of gathering information from customers to improve the
 customer experience and will be required to follow through with Customer Service
 functions.

 The Returns Admin is accountable for the accuracy and relevant data for products
 returned.

Responsibilities:

* Track and compile return data with the purpose to indentify areas of concern
    as well as possible root cause.
  
* Physically observe and inspect items returned after delivery to ensure proper
    return coding.
  
* Gather information from customers about potential reasons for the return of
    merchandise.
  
* Solve any potential issues that may arise during return process.
  
* Clear out the systems to make items ready for the billing department.
  
* Properly identify products by item number.
  
* Accurately identify return scores.
  
* Addresses driver issues regarding load out, such as pieces missing, hardware
    missing, cross dock items and items returned.
  
* Communicate with customers as needed to gather additional data as well as to
    perform customer service functions.
  
* Reports findings to immediate supervisor in order to correct errors and
    sustain a culture of continuous improvement.
  
* Demonstrate the Company’s Core and Growth Values in the performance of all
    job functions.

The Receiving Lead will to load and unload products by hand and with the
 assistance of forklift and other powered vehicles from trailers and containers
 storage locations in our fast-paced Distribution & Fulfillment Center. Our ideal
 candidate is reliable and enjoys a physically active warehouse environment.
 You’ll be working independently but as part of a large, motivated and high
 achieving team moving large product in a dynamic distribution center setting.
 The work is fast paced and self-driven allowing for a high level of independence
 throughout the day.

Responsibilities:

* Transfer materials within the Warehouse facility as needed.
  
* You will frequently transport loads of up to 100 pounds and occasionally
    manipulate up to 250 pounds.
  
* Operate Forklifts or other powered vehicles in a safe and appropriate manner.
  
* Make safety for yourself and your co-workers a top priority at all times.
  
* Ability to learn our basic computer and warehouse / distribution center
    scanning systems.
  
* You are able to obtain a valid, company-issued Forklift or Powered Industrial
    Vehicles license where required.
  
* You have basic counting, math and measurement skills.
  
* You can read, write, and comprehend the meaning of basic communications.
  
* Ability to reliably work a defined full time schedule

At Ashley, we’re more than a business…we’re family. As the largest manufacturer
 of home furnishings in the world, we know what it takes to build incredible
 furniture and future leaders. We’re problem solvers with the grit to persevere
 during challenging times and innovators who won't coast when times are good. We
 create solutions, not excuses. And…