Universal Banker

Location and Hours

Location:

3884 US-30 Latrobe, PA 15650 or 100 South Chestnut St. Derry, PA 15627

Hours:

Monday - Thursday 8:30 am - 5:00 pm;
Friday 8:30 am - 6:00 pm;
Saturday 9:00 am - 12:00 pm (Must be flexible around branch hours)

• Deliver exceptional customer service at the teller line in conjunction with sales and platform duties, meeting assigned sales goals and supporting individual and branch production goals.
• Operate customer service window using computer systems, S&T sales skills, product knowledge, and policies to handle various transactions efficiently and accurately.
• Verify customer identity, balances, and endorsements; protect the customer and the bank from fraud.
• Accept deposits, verify endorsements, issue receipts, and process check or coupon cashing.
• Process savings deposits and withdrawals; balance window cash daily; perform ATM and vault settlement as applicable.
• Provide additional customer services such as bank money orders and payment acceptance.
• Profile customers to recommend appropriate S&T loan and deposit products; use all sales tools (e.g., Loan Fit, sales binders).
• Complete the S&T sales process and customer-focused conversation, document notes in system for all bankers’ view.
• Develop customer profiles, identify banking needs, close business, and perform follow-up calls to ensure satisfaction.
• Build professional relationships, demonstrating understanding of the S&T sales process and policies.
• Contribute to branch goals and sales and service standards outlined in the branch playbook.
• Execute professional sales and service behaviors aligned with the bank’s values.
• Perform outbound calls, participate in branch sales call campaigns, and support data entry for new and existing account processing.
• Maintain existing accounts, answer questions, resolve problems, and handle check orders.
• Assist with customer service duties such as taking deposits, cashing checks, processing withdrawals.
• Prepare loan applications using LOS software and coordinate loan document preparation.
• Maintain strong interpersonal skills, work independently and as a team player.
• Complete NMLS requirements as part of the S.A.F.E. Act certification and maintain registration annually.
• Assume additional duties as required (e.g., balancing ATMs, processing deposits).

• High school diploma or equivalent.
• Two to five years of general and specialized experience.
• Successful completion of the retail training program, including CSR and RSA training.
• Certified CARE within 6 months of hire.

Operate a keypad device 70% of the day; electronic equipment 10%; office equipment 10%. Standing required 2 hours per day; sitting 5 hours. Routine lifting up to 10 lbs. twice per day; maximum lift 20 lbs. once per day. Occasionally lift or move up to 50 lbs. Manual dexterity for typing and data entry up to 40% of the business day.

Close vision 18–20” required for computer work.

Salary Range: $17.50 – $30.84 per hour. Incentive compensation determined by plan, performance, and market data.

Our company is an Equal Opportunity Employer. We do not discriminate against employees or applicants based on race, religion, color, national origin, citizenship, sex, gender identity, sexual orientation, age, veteran status, disability, or other protected characteristics. We provide reasonable accommodations for qualified individuals.

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